Receptionist (m/f/d)

Company Overview

We are seeking a dedicated and welcoming individual to join our Front Office team as a Receptionist (m/f/d), providing professional and warm service to our international guests. Our hotel offers a modern work environment in a central location with a dynamic team devoted daily to ensuring guests enjoy a seamless and pleasant stay.

Our property features 117 air-conditioned rooms with a 3-star superior classification and is part of the Accor group. Conveniently located, the main train station lies about 1 km away, and the A5 motorway is roughly 8 km distant. The hotel is certified Green Key and VDR, and contains three modern conference rooms accommodating up to 140 people.

Following a thorough renovation, the hotel boasts a contemporary standard targeting an international clientele. Team spirit, exceptional service quality, and hospitality define our daily operations.

Role Description

• Professionally welcoming guests as well as managing check-ins and check-outs for international visitors.
• Providing ongoing guest support and advice throughout their stay.
• Handling phone and written inquiries in both German and English.
• Receiving and processing reservations.
• Preparing guest invoices, managing cash transactions, and performing daily financial reconciliation.
• Collaborating with different hotel departments to ensure smooth hotel operations.
• Managing guest complaints with professionalism.
• Actively promoting additional services such as the ALL – Accor Live Limitless membership card.

Qualifications

• Completed training in hospitality; prior experience at front desk or reception is advantageous.
• Excellent verbal and written skills in German and English; French is a plus.
• Familiarity with Opera PMS and Microsoft Office preferred.
• Enthusiasm for working with international guests.
• Strong team player with communication skills and self-responsibility.
• Ability to remain calm and resilient under pressure.
• Flexibility to work rotating shifts including weekends and holidays.

Additional Information

• Attractive compensation including above-standard salary, holiday and Christmas bonuses, annual performance awards, and capital-forming benefits.
• Work-life balance supported by organized shift planning and compensation for overtime.
• Opportunities for professional development through Accor Academy trainings.
• Employee benefits such as discounts at Accor hotels worldwide, subsidies for public transport or internet, provision of free uniforms including cleaning, and affordable meals.
• A motivating and international team environment with an open corporate culture.