Receptionist

About The K Club

The K Club is a distinguished five-star leisure destination nestled in the scenic Irish countryside just outside Dublin. Spanning a 550-acre estate, it is a site with a rich heritage and a reputation for hosting celebrations and events. Renowned for its dedicated and exceptional team, The K Club fosters a culture of innovation and values employee contributions, earning certification as a Great Place to Work by its own staff.

Role Overview

We are seeking a Receptionist to join our dynamic Front Office Team. The successful candidate will be the first point of contact for guests and members, providing efficient and courteous service that upholds our premium standards.

Key Responsibilities

• Handle all incoming calls, both internal and external, with professionalism and efficiency.
• Respond promptly to guest and member requests ensuring their needs are met.
• Manage guest check-ins courteously and provide necessary information about their stay.
• Collaborate with other departments for billing, reservations, and guest-related requests as needed.
• Stay informed daily about all groups, conferences, and meetings taking place within the resort.
• Complete required daily reports punctually.
• Update incoming receptionists thoroughly on the current business status.
• Ensure all reception staff are aware of ongoing promotions and procedures.
• Manage the banking float during shifts, verifying accuracy before handover.
• Communicate guest queries or issues with senior management and provide useful guest-related information.
• Foster a positive and professional work environment at all times.
• Maintain cleanliness and orderliness of the main lobby area, including restocking newspapers, ashtrays, and matches.
• Assist guests courteously with transport arrangements and luggage handling.
• Provide guest transportation within the resort when required.

Candidate Profile

• Previous experience in a similar receptionist or front office position is essential.
• Excellent communication and organizational skills.
• Flexibility with working hours to meet operational needs.
• Having personal transportation is advantageous.

Benefits and Perks

• Certification as a Great Place to Work.
• Staff transportation to and from work during hours when public transport is unavailable within the local area.
• Opportunities for personal growth through access to both internal and external training programs.
• Potential for career advancement within the organization.
• Monthly employee recognition initiatives.
• Access to Employee Assistance Programmes.
• Regular social events to foster team spirit.
• Uniform provided to staff.
• Complimentary meals provided during working hours.
• Discounts on accommodations and food and beverage services for employees and their family and friends.
• Life assurance coverage.

Data Retention

Applications and CVs submitted will be retained securely for 12 months. Candidates wishing for their data not to be stored after the recruitment process should notify us accordingly at the time of application.