Receptionist Cum Telecaller

Job Overview

We are looking for a Receptionist Cum Telecaller to manage client reception and outbound calling duties professionally at our Delhi-NCR location.

Key Responsibilities

• Greet and assist clients, visitors, and business partners with professionalism upon arrival.
• Handle incoming calls by answering queries, providing information, and routing calls to relevant departments.
• Conduct outbound telecalls to potential and existing customers aimed at generating leads, performing follow-ups, arranging appointments, and collecting customer feedback.
• Maintain accurate and updated records of customer data, phone call logs, and visitor registers using CRM software or Excel sheets.
• Arrange and coordinate meetings and appointments for the sales team, ensuring prompt follow-up actions.
• Manage email correspondence, WhatsApp messages, and other forms of customer communication courteously and efficiently.
• Oversee front desk operations including receipt of parcels, record keeping, and routine administrative tasks.
• Support sales activities by sharing qualified leads and facilitating communication with clients.
• Keep the reception area neat, organized, and presentable at all times.

Additional Information

The role is crucial for maintaining customer relations and assisting the sales department to meet business goals.

Compensation

The monthly remuneration ranges between 15000 to 20000 INR.