Receptionist

About the Role

The Receptionist acts as the primary point of contact for employees, clients, visitors, and service providers at FNRCO. This role is essential for providing a welcoming and professional reception experience while facilitating day-to-day office operations, visitor management, access control, workspace coordination, mail processing, and administrative support. The position helps uphold FNRCO's professional image and contribute to a safe and efficient working environment.

Primary Responsibilities

• Greet visitors, clients, candidates, and vendors with professionalism and courtesy.
• Manage visitor registration including check-in and check-out, verifying identification, and ensuring compliance with security protocols.
• Notify hosts of visitor arrivals and coordinate escort requirements as needed.
• Maintain precise visitor logs and documentation according to company retention policies.
• Provide hospitality services such as refreshments and guidance to visitors.
• Handle incoming calls promptly and professionally, forwarding to the appropriate personnel or departments and taking messages accurately.
• Maintain the reception mailbox and respond to general office inquiries while ensuring high customer service standards.
• Manage issuance and activation support for employee and visitor access cards following authorization.
• Monitor and escalate reception-related security systems issues, collaborating with security for workplace safety.
• Assist with emergency response procedures as directed by Workplace Operations.
• Support workplace operations through workspace reservations, meeting room bookings, catering coordination, mailroom management, and maintaining office supplies and cleanliness.
• Maintain accurate records and reports of reception activities, assist with monthly access card reconciliation, and manage inventory tracking for consumables and supplies.
• Comply with company policies and workplace standards consistently.

Requirements and Qualifications

• Diploma or Bachelor's degree in Business Administration, Hospitality, Office Management, or related discipline.
• One to three years of experience in reception, front office, customer service, or workplace operations.
• Competency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Fluency in both Arabic and English, written and verbal.
• Experience in multinational or corporate office settings preferred.
• Applicants must hold Saudi Arabian nationality.

Competencies

• Exceptional customer service skills and professional communication abilities.
• Strong interpersonal skills facilitating collaboration with staff, security, and service providers.
• Excellent organizational skills with attention to detail and effective multitasking.
• Sound professional judgment with the ability to handle confidential matters and resolve visitor and service issues calmly.