Project Manager

About the Role

The Project Manager will lead comprehensive process transformation projects from concept through execution, employing established methodologies to ensure timely delivery within budget constraints. This position involves stakeholder management, project governance, and utilizing design thinking to pinpoint and leverage opportunities for process, technology, and data enhancements. By analyzing, redesigning, and optimizing business processes, the incumbent will significantly enhance operational efficiency aligning with organizational objectives.

Key Responsibilities

• Oversee all project stages from initiation through closure.
• Create detailed process diagrams using standardized notations like BPMN and flowcharts to represent current and future workflows.
• Document process elements including inputs, outputs, and interactions to clarify operational procedures.
• Serve as the main liaison between business stakeholders and PES India Operations.
• Effectively engage with customers and deploy standardized program/project management methodologies.
• Manage project scope encompassing cost, benefits, quality, and schedule from inception through completion.
• Develop and execute risk mitigation strategies.
• Communicate project status, challenges, and opportunities clearly across organizational levels.
• Achieve project customer satisfaction and productivity goals.
• Establish and nurture business relationships with clients and stakeholders.
• Collaborate across functions to identify business challenges and design appropriate IT or re-engineering solutions.
• Coordinate with multiple teams to develop Work Breakdown Structures, project schedules, and timelines.
• Maintain thorough project documentation.
• Coordinate with US stakeholders to understand processes and formulate comprehensive project transition strategies.
• Foster innovation by encouraging team input on novel ideas and transformation methodologies.

Required Qualifications and Skills

• 10-12 years of experience in process design, technology deployment, and consulting focusing on process transformation initiatives.
• At least 3 years’ expertise in business process management methodologies, with the capability to convert complex processes into actionable plans that add business value.
• Minimum 3 years of experience implementing technology solutions.
• Proven ability to transform opportunities into practical solutions.
• Experience in business process mapping and analysis, adept at identifying inefficiencies and redesigning for improvement.
• Desirable certifications include PMP training and Six Sigma Lean/Black Belt.
• Experience managing small teams or demonstrating managerial skills.
• Strong knowledge of Six Sigma tools and application.
• Proficiency in Microsoft Project for project planning.
• Expertise with process mapping and modeling software such as Microsoft Visio, Lucidchart, and Monday.com.
• Excellent analytical abilities along with strong skills in Excel, PowerPoint, Microsoft Office, and documentation.
• Familiarity with enterprise data warehouse systems preferred to support data-driven decisions.
• Experience collaborating with US-based stakeholders and accustomed to their business environment.
• Strong written communication skills necessary for preparing professional correspondence for director-level audiences.
• Command over Monday.com or equivalent project management platforms.
• Advanced skills in email management, Microsoft Office, and Google Workspace.
• Meticulous attention to detail and organizational skills.
• Adept at prioritizing multiple tasks simultaneously while maintaining coherence.
• Proactive communication style, raising issues promptly.

Behavioral and Soft Skills

• Outstanding interpersonal, organizational, and communication skills, with the ability to influence and build networks internally.
• High attention to detail, patience, and multitasking capability.
• Innovative mindset with the inclination to generate new ideas and adapt agile work methods.
• Respectful of team diversity and fosters an inclusive work environment.
• Understands individual goals and aligns them with organizational objectives.
• Forward-thinking with ability to innovate process transformation initiatives meeting future business demands.
• Strong stakeholder management by understanding needs, managing team delivery contexts, and ensuring accountability for timely resolution.
• Receptive to constructive feedback and able to apply learnings for continuous improvement.
• Self-directed learner with clear self-development goals.
• Demonstrates ownership and willingness to take on responsibilities along with a solution-oriented attitude.
• Effective problem solver who can break down complex issues into prioritized tasks.
• Collaborative team player who shares knowledge and manages conflicts constructively.
• Communicates ideas clearly and listens carefully before responding.

Stakeholder and Governance Responsibilities

Maintain effective communication with US teams and local leadership to resolve issues and ensure smooth process flow. Ensure adherence to governance and compliance standards throughout project execution.

Education

• Bachelor's degree required
• Master's degree preferred

Eligibility

Graduation not required; open to all applicants.