Product Manager - Partner Experience

About the Role

The Product Manager for Partner Experience (PX) is responsible for steering the product strategy of partner-facing digital offerings, integration pathways, and operational processes across multiple client engagements. This position aims to enhance partner onboarding experiences, streamline operational hurdles, facilitate secure and scalable system integrations, and ensure products cater to business, compliance, and service delivery objectives.

Key Responsibilities

• Establish and communicate the PX product vision, roadmap, priority features, and measurable goals focused on partner success.
• Convert partner requirements, integration needs, support challenges, and business operations into structured user stories and prioritize the product backlog.
• Focus on delivering features that enhance partner onboarding, API engagement, workflow effectiveness, compliance with service levels, and successful integration rates.
• Collaborate with external technology vendors, consultants, contractors, suppliers, and internal cross-functional teams to optimize data flows, reinforce collaboration, ensure compliance with governance, and maintain clear project lifecycle visibility.
• Monitor and analyze partner experience indicators such as onboarding duration, partner satisfaction levels, integration completion ratios, API consumption metrics, SLA conformance, incident frequency, and support demands.
• Assess and make informed product trade-offs balancing partner usability, operational practicality, governance mandates, and technical scalability.

Skills and Qualifications

• Proven expertise in product management for partner-centric platforms, B2B service models, digital service delivery, or ecosystem products.
• Capability to map partner journeys, business workflows, and integration requirements into well-defined product priorities and actionable user stories.
• Strong comprehension of API-based services, system integration projects, data exchange mechanisms, reliability of service, and scaling platforms.
• Experience collaborating with engineering, operations, security, compliance, legal, and business teams to deliver digital services under governance.
• Advanced analytical skills to establish success metrics, decode product data, observe adoption patterns, and drive priority enhancements.
• Aptitude to balance partner experience with operational constraints, policy considerations, and technology trade-offs.
• Excellent communication and stakeholder management abilities to align various teams around roadmap objectives, risk management, and delivery outcomes.
• Familiarity with agile methodologies such as backlog grooming, sprint planning, release management, and continuous product iteration.
• Knowledge of Build Environment digital delivery, common data environments, BIM workflows, construction collaboration, or digital handover processes is a beneficial plus.