Process Coordinator

Role overview

The Process Coordinator will help keep business operations running smoothly by overseeing day-to-day process execution, improving workflow efficiency, and supporting compliance with internal standards. This position works closely with different teams, maintains clear process records, and looks for practical ways to make operations more effective.

Reporting structure and location

This role sits in the Operations / Process Management department and reports to the Plant Head. The position is based at Khasra No 686/6, Village Khera, P.O Pilkhuwa, District Hapur. The working setup is described as a standard office environment with possible hybrid or remote flexibility.

Key responsibilities

• Oversee daily operational workflows so tasks and deliverables are completed on schedule.
• Review process performance and spot opportunities to improve efficiency, quality, and compliance.
• Keep SOPs, process records, and training documents current and well-organized.
• Work with cross-functional teams to address process issues and adopt better practices.
• Support audits and help ensure alignment with company policies and regulatory expectations.
• Monitor key process indicators and prepare regular updates and reports for management.
• Assist with new process rollouts and technology-related implementation efforts.
• Provide administrative and analytical support to process managers and team leads.
• Guide employees on process standards and continuous improvement practices.

Qualifications and skills

The ideal candidate should hold a bachelor’s degree in Business Administration, Operations Management, or a related field. Experience of 13 years in process coordination, operations, or project support is expected.

Strong working knowledge of MS Office, especially Excel, Word, and PowerPoint, is required. Familiarity with workflow and task management platforms such as SAP, Jira, Asana, or Trello will be an added advantage.

Success in this role also depends on being organized, managing time well, communicating clearly, working with people across departments, thinking analytically, solving problems effectively, and handling several priorities at once with close attention to detail.

Performance measures

Performance will be evaluated using on-time process completion, process accuracy and compliance, reduction in bottlenecks or errors, and satisfaction levels among internal stakeholders.

Working conditions

The role may involve coordination across multiple departments and time zones depending on operational needs.