Practice Manager - Lumino City Dental Tauranga

About the Role

Join Lumino City Dental on the Park in Tauranga as a Practice Manager, leading a busy patient-oriented dental clinic that's part of Lumino The Dentists, New Zealand's largest dental healthcare network with over 120 clinics nationwide. This full-time position offers a unique chance to influence both operational success and patient satisfaction through solid leadership and team development.

Key Responsibilities

• Lead and coach a high-performing team to deliver stellar dental services.
• Handle the daily operations, administrative tasks, and workflow management of the practice.
• Manage front desk and reception activities to ensure smooth patient experiences.
• Develop and coordinate staff rosters and support effective workforce planning.
• Monitor the practice's operational performance and efficiency metrics.
• Address patient inquiries and resolve concerns with professionalism.
• Encourage a collaborative, positive, and patient-centric work environment.
• Assist clinicians and staff in meeting clinical and organizational objectives.
• Implement continuous improvement projects and uphold adherence to company policies.

Work Hours

• Monday: 8:15am - 5:15pm (1-hour unpaid lunch)
• Tuesday: 8:00am - 5:15pm (1-hour unpaid lunch)
• Wednesday: 8:00am - 5:15pm (1-hour unpaid lunch)
• Thursday: 8:00am - 6:15pm (1-hour unpaid lunch)
• Friday: 8:30am - 4:00pm (45-minute unpaid lunch)

Qualifications & Skills Desired

• Prior leadership experience as a Practice Manager, Office Manager, Team Leader, or similar role.
• Strong capabilities in leadership and managing people effectively.
• Excellent organizational skills and the ability to manage time efficiently.
• Exceptional communication skills and ability to build strong relationships.
• A proactive and solution-oriented attitude.
• Ability to juggle multiple priorities in a dynamic environment.
• Experience in healthcare, dental, medical, or customer service industries is highly beneficial.

Additional Highlights

• Lead an experienced and dedicated team within a reputable dental practice.
• Benefit from being part of New Zealand's largest dental health provider with continuous learning and leadership support.
• Work within a supportive, collaborative culture that values your input.
• Enjoy a central Tauranga location with easy access to amenities.
• Autonomy to make impactful decisions backed by a robust leadership network.
• Opportunity to grow a meaningful career with a company prioritizing employee wellbeing and development.