Post Office Manager

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SummaryResponsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.Duties & ResponsibilitiesLeads by example and ensures that Post Office staff demonstrate our CORE ValuesInterviews and recommends final candidates for hiringEnsures Post Office cashiers complies with all Store StandardsTrains employees in job functions and provides on-going coaching and instructionsAssists with completing performance reviews of Post Office cashier staff in conjunction with the FSMCustomer ServiceEnsures exceptional customer service is provided beyond expectationEnsures employees present proper image to the public in accordance with Uniform PolicyLoss PreventionEnsures all loss prevention systems and procedures are performed according to StandardsEnsures procedures regarding parcel checks are adhered toQualificationsPlanning, Judgement and Decision MakingIndependent thinking and decision making when dealing with issues related to customer’s requestsJudgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutionsThis position requires the ability to act upon tasks and goals outlined by managementExperienceExperience with retail and cash handlingSuperior interpersonal skillsEfficient time management abilityStrong verbal and written communication skillsEffective organization and planning skillsCommitment to providing exceptional customer serviceWorking ConditionsAbility to work flexible shifts which may include nights and weekendsJ2WRTLJ2WFSMWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Hiring Range / Échelle Salariale à L’embauche$18.20 - $20.55 / 18,20$ - 20,55$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.#EN#FS #SDMR #ONPlease mention the word **AMIABILITY** and tag RMmEwMTo0Zjg6MWMxODo4ODc5Ojox when applying to show you read the job post completely (#RMmEwMTo0Zjg6MWMxODo4ODc5Ojox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.