Pool & Beach Attendant

About Accor

Accor is a global hospitality group that values individuality, learning, and growth. The company aims to create a workplace where people can bring their own personality, build purpose into their work, and keep discovering new opportunities across its worldwide network.

As part of the team, you are encouraged to help shape the future of hospitality while enjoying a culture built around exploration, development, and doing meaningful work.

Role Overview

The Pool & Beach Attendant is responsible for delivering attentive, professional service around the pool and beach area, while keeping guest-facing spaces clean, safe, and fully prepared for use. The role involves supporting guests, maintaining equipment and setup standards, and helping ensure a smooth and enjoyable experience.

Key Duties

• Respond promptly and professionally to guest questions, needs, and requests to support a high level of satisfaction.
• Greet guests warmly on arrival and thank them when they leave.
• Escalate guest feedback, comments, and complaints to senior staff without delay.
• Stay fully familiar with the property’s service standards and operating procedures.
• Set up beach beds, cabanas, and station areas according to the required process.
• Keep beach areas clean, orderly, and properly maintained throughout the day.
• Arrange sunbeds, umbrellas, and towels for guests, and provide fresh towels whenever needed.
• Pack and fold umbrellas in the evening as part of closing duties.
• Follow all hotel policies and operational guidelines.
• Report any suspicious activity or unsafe conditions immediately.
• Maintain safe working conditions in all assigned areas at all times.
• Attend required meetings as directed by management.
• Carry out any additional duties assigned from time to time.

Qualifications

Candidates should have completed high school or vocational education in hospitality, along with 1 to 3 years of experience in a 4-star or 5-star hotel environment.

Additional Information

Employees receive a benefit card with discounted Accor rates worldwide. The role also provides access to learning programs through the company’s Academies, opportunities to grow within the property and across the global network, and participation in social responsibility initiatives such as Planet 21.