People Operations Generalist

About Pie Insurance

Pie Insurance is dedicated to empowering small businesses by making commercial insurance both affordable and simple. Utilizing advanced technology, it revolutionizes the way small businesses purchase and experience commercial insurance. The company is built by a diverse group of innovators and entrepreneurs guided by strong core values and principles in every decision.

Role Summary

The People Operations Generalist position involves managing a spectrum of employment-related functions such as employee relations, performance management, labor law compliance, and benefits administration. This role serves as a key resource for employees and managers by offering support and guidance on workplace matters. Additionally, it encompasses policy development, training facilitation, and fostering a positive organizational culture. The role demands excellent communication skills, organizational ability, and discretion in handling confidential information.

Key Responsibilities

• Ensure compliance with labor laws across local, state, and federal levels, placing special emphasis on diversity-related policies.
• Maintain and update employee records and company People policies to meet compliance standards.
• Alert People Team leaders to emerging trends in employee relations or potential compliance concerns.
• Offer expert guidance to leadership on topics including employee relations, performance evaluations, disciplinary actions, and terminations while ensuring documentation compliance.
• Assist in setting performance goals, conducting evaluations, and providing constructive feedback.
• Analyze workforce data to identify diversity gaps; prepare reports detailing People metrics and provide actionable insights.
• Maintain data accuracy and integrity in HR information systems and shared drives, following best practices.
• Manage and troubleshoot People-related technology systems, recommend improvements, and support process enhancement initiatives.
• Develop and implement programs fostering inclusive workplace culture and collaborate with leadership to align diversity objectives with business strategies.
• Provide input on key People programs, including performance processes and engagement surveys, in cross-functional teamwork.
• In partnership with the Senior Total Rewards Manager, support benefits and leave program communication and administration.
• Administer onboarding programs aligned with strategic goals and oversee headcount management ensuring consistency of job descriptions and processes.

Qualifications and Experience

• Minimum of a high school diploma or equivalent; bachelor's degree and HR certification preferred.
• At least five years' experience in HR administration, rewards, benefits, or as a generalist; familiarity with enterprise HRIS preferred.
• Comprehensive understanding of Human Resources principles applied with independent judgment to employee relations, training, and compliance matters.
• Proven ability to creatively resolve complex employee and leadership issues, suggesting alternatives and collaborating to reach effective solutions.
• Demonstrates curiosity, resilience, adaptability, a continuous learning mindset, and openness to change.
• Excellent written and verbal skills characterized by empathy and clarity even in challenging conversations.
• Strong analytical skills to diagnose employment issues, apply creativity, and drive continuous improvement.
• Adept at building productive collaborations and partnerships with team members and leaders based on trust and responsiveness.
• Experienced with HRIS platforms such as Workday; knowledge of project management tools like JIRA and collaboration platforms including Google Docs and Slack; willingness to learn other People systems such as CultureAmp, Continu, and Tilt.
• Willingness to travel up to 5% as needed.

Compensation and Benefits

• Annual salary range from 80000 to 100000 USD.
• Competitive monetary compensation.
• Comprehensive healthcare coverage.
• Generous paid time off policy.
• Forward-looking 401k matching plan.
• Generous parental and caregiver leave benefits.

Additional Information

This role is remote within the United States (excluding territories) and requires reliable high-speed internet access. Pie Insurance is an equal opportunity employer ensuring no discrimination based on protected characteristics. The company participates in the E-Verify program and is committed to protecting personal data privacy. Applicants should be aware that Pie uses AI-powered tools to assist with application screening and interview processes, all overseen by human evaluators. Pie also emphasizes safety during hiring, never requesting financial information or purchases as part of recruitment or onboarding.