Part-Time Control Room Operator

About AlarmControl24

AlarmControl24 operates a state-of-the-art Alarm Receiving Centre (ARC) located in Sandyford Business Park, Dublin 18. As a fully Irish-owned company, we offer comprehensive alarm monitoring services nationwide, divided into four key areas: Standard Alarm Monitoring, our Award-Winning Radio Network Monitoring, Remotewatch Live CCTV Monitoring, and Lone Worker Support. Our innovative security solutions have earned industry awards, including the “Innovation in Security 2014” and “Monitoring Station of the Year 2022.” We are licensed by the Private Security Authority (PSA) and certified by the Security Systems and Alarms Inspection Board (SSAIB).

Role Overview

We are seeking a dependable Part-Time Control Room Operator to join our dynamic team remotely. This role involves managing alarm signals and coordinating responses according to client site protocols. The ideal candidate will demonstrate strong communication skills, proficiency with computers including Microsoft Office, and flexibility to operate during 12-hour shifts covering nights, days, and weekends.

Primary Responsibilities

• Monitor alarm activations from customers’ premises, including CCTV signals.
• Coordinate with keyholders, Garda (police), and emergency services as per established procedures.
• Adhere strictly to client protocols when processing alarm events.
• Respond swiftly and effectively to incidents in line with PSA performance standards.
• Handle inbound and outbound communications with alarm installers, end-users, and emergency services professionally.
• Provide assistance to installers and end-users regarding monitoring queries.
• Conduct regular CCTV camera patrols and document any faults during shifts.
• Maintain vigilance regarding workplace health and safety, ensuring facilities remain clean, safe, and functional.
• Carry out additional duties assigned by the control room supervisor or management during shifts.

Candidate Requirements

• Proficient computer literacy, including knowledge of Microsoft Office.
• Strong verbal and written communication and time management abilities.
• Ability to communicate effectively with all levels of management and the public.
• Flexibility to adapt to changing situations and shifts.
• Dependability, business maturity, enthusiasm, and a team-oriented mindset.
• Willingness to work 12-hour shifts that may include nights, days, and weekends.
• Prior experience in an Alarm Receiving Centre or security industry is advantageous but not essential, as full training is provided.
• Successful candidates must pass background vetting, employment history verification, and criminal record checks in accordance with security industry standards.

Compensation and Benefits

• Competitive hourly wage of €16.
• Bike to Work scheme participation.
• Company bonus scheme.
• Contributory pension plan.
• Life assurance coverage.
• A professional environment where employees are valued, challenged, and respected.