Operations Lead

About the Role

Fello is looking for a motivated and highly organized Operations Lead to drive key operational projects, initiatives, and company priorities to completion. This role involves creating clarity in operations across teams by collaborating with leadership to coordinate projects, remove blockers, enhance communication, and ensure steady progress on priorities.

The ideal candidate flourishes in dynamic environments, handles several simultaneous priorities, and takes natural ownership to move projects forward. They are detail-oriented, technologically adept, organized, and capable of maintaining composure and efficiency under stress. Collaboration and clear communication across teams are essential, as is the ability to foster trust and elevate overall team performance through structure.

Key Responsibilities

• Coordinate and monitor progress on cross-functional operational projects, managing timelines, deliverables, ownership, and providing regular status updates.
• Ensure teams follow through on responsibilities and escalate issues blocking progress when needed.
• Assist leadership in prioritizing initiatives and effectively sequencing project work.
• Drive projects from initial planning through completion.
• Support leadership with preparation for meetings, tracking tasks, follow-ups, and execution of action items to ensure accountability.
• Help organize and maintain operational documentation, systems, and workflows across departments, ensuring consistency.
• Contribute to the development, documentation, and enhancement of operational processes and standard operating procedures (SOPs).
• Coordinate the deployment of new tools, workflows, and operational systems to improve efficiency.
• Identify bottlenecks or gaps in operations and contribute to creating scalable solutions.
• Maintain transparency over operational activities and communicate updates proactively.

Candidate Profile

• Extremely organized with strong follow-through capabilities.
• Demonstrates urgency and accountability in responsibilities.
• Excellent communication skills, both written and verbal.
• Strong analytical, problem-solving, and critical-thinking skills.
• Highly proactive, resourceful, calm under pressure, and adaptable to changing priorities.

Preferred Experience

• Previous experience in operations, project management, program coordination, or related roles.
• Familiarity with project management and collaboration software.
• Experience supporting leadership and cross-functional teams.
• Track record of improving processes and operational workflows.
• Background in startups, logistics, technology, or operationally focused industries is an advantage.