Operations Executive

Role overview

Tiffany & Co. is seeking an Operations Executive for its Gold Coast store in Broadbeach, Queensland. This position sits within the back-of-house function and supports the store in delivering the service standards expected from a leading luxury brand.

Reporting to the Store Manager, you will be responsible for overseeing key operational areas including merchandising support, customer service, client services, inventory control, receiving, and shipping coordination. The role also involves guiding and developing team members while helping ensure smooth day-to-day store operations.

About the brand

Established in 1837, Tiffany & Co. is known globally for its design legacy, premium craftsmanship, and exceptional customer experience. The brand is associated with memorable life moments and a high standard of service.

Responsibilities

• Manage stock control activities, including inventory accuracy, cycle counts, shrinkage monitoring, and maintaining appropriate assortment and model stock levels.
• Lead and coordinate customer service support for repairs, servicing orders, and other after-sales needs.
• Oversee client services tasks such as handling telephone enquiries, confirming stock availability, and supporting other post-sale requests.
• Coordinate inbound and outbound shipments, working with transport providers, freight forwarders, Australian Customs, and customs/clearing agents to maintain compliance.
• Work closely with store leadership to ensure back-of-house procedures and systems enable the required service standard.
• Coach, develop, manage, and train staff members.

Candidate profile

The ideal applicant brings practical retail operations experience, strong service ethics, and the ability to solve problems efficiently in a fast-paced luxury retail environment.

Requirements

• A tertiary certificate or equivalent combination of life and work experience.
• At least 3 years of retail stock management or inventory control experience, preferably in the jewellery sector.
• Strong problem-solving ability.
• High standards of customer service.
• Excellent verbal and written communication skills.
• Well-developed interpersonal skills.
• Proven ability to handle multiple tasks and meet deadlines.
• Advanced proficiency in MS Word, Excel, and MIPS.
• Availability to work flexible schedules, including evenings, weekends, and public holidays.

Compensation and benefits

The role offers a highly competitive salary, access to Tiffany-designed training programs, opportunities for career growth in a company that values development, and generous employee discounts.

Additional information

This is a full-time, on-site position based in Broadbeach on the Gold Coast. The opportunity is focused on supporting store operations and service excellence in a luxury retail setting.