Operations Associate

About Striv

Striv creates intelligent insoles designed to help users understand and improve their movement. The goal is to make movement data accessible beyond specialized labs and elite athletes, allowing everyday individuals to train more consciously and maintain long-term activity. Our compact, driven team integrates hardware, software, AI, biomechanics, and human performance expertise. As we approach launch and grow our early user base, we seek a dedicated individual passionate about delivering a consistent, supportive experience to everyone interacting with Striv.

Role Overview

We are hiring an Operations Associate based in Boston, MA, who will play a crucial role in delivering the Striv experience. This multifaceted and collaborative position involves troubleshooting customer issues, preparing shipments, supporting community events, coordinating product trials, and ensuring the workspace functions smoothly. The core responsibility is meticulous attention to detail, ownership of tasks, and ensuring stakeholders feel valued and supported from the outset.

Key Responsibilities

• Assist with product demonstrations, running club activities, conferences, launch events, athlete sessions, and community engagement initiatives.
• Prepare equipment, signage, attendee lists, and event materials to ensure successful event execution.
• Guide customers and athletes through fitting, onboarding, and product setup processes.
• Monitor feedback, track leads, and manage follow-ups after events and trials.
• Organize and coordinate product trials involving athletes, coaches, creators, researchers, and partners.
• Create a welcoming and organized atmosphere at all Striv-related events.
• Respond promptly and empathetically to customer inquiries, addressing issues with setup, sizing, charging, Bluetooth connectivity, app usage, and data synchronization.
• Handle returns, replacements, refunds, and shipping complications efficiently.
• Maintain comprehensive records of issues until resolution to ensure customer satisfaction.
• Keep FAQs, onboarding documents, and support guides up-to-date and informative.
• Relay recurring customer feedback to product and engineering teams to drive improvements.
• Prepare and ship products to customers, athletes, opinion leaders, partners, researchers, and testers.
• Manage inventory including demo units, batteries, accessories, and replacements.
• Oversee shipping logistics and promptly follow up on delivery issues.
• Maintain accurate tracking of product locations and usage status.
• Enhance fulfillment and inventory management processes as the company expands.
• Handle office operations such as supplies, deliveries, mail, and daily logistics.
• Support team coordination, meetings, and onboarding of new employees.
• Foster an organized and positive in-person work environment.
• Take initiative on operational projects as new needs arise.

Candidate Profile

• Possess 1 to 3 years of relevant experience in operations, customer support, logistics, project coordination, hospitality, retail, or early-stage startups.
• Ability to work on-site in Boston, MA, and manage multiple priorities in a dynamic setting.
• Highly organized, dependable, and attentive to detail.
• Follow through diligently ensuring critical tasks are completed.
• Demonstrate genuine care for people and pride in delivering excellent customer experiences.
• Comfortable switching between customer-facing interactions and operational tasks.
• Capable of juggling several responsibilities while maintaining composure and responsiveness.
• Communicate clearly, ask insightful questions, and take responsibility.
• Ready to assist wherever necessary to support team success.
• Show strong interest in sports, health, wearable technology, movement, or consumer technology.

Preferred Experience

• Background in shipping, fulfillment, inventory management, or hardware operations.
• Experience in customer support, beta testing programs, or product launches for consumers.
• Involvement in events, running clubs, athlete programs, creator collaborations, or coordination of key opinion leaders.
• Familiarity with office software and collaborative platforms such as spreadsheets and project management tools.
• Participation as a collegiate student-athlete is highly valued.

Why Join Striv

This role offers a unique chance to be part of a young and impactful company. You will collaborate closely with the founding team, contribute across various functions, and help define how Striv connects with its earliest customers and community. The position rewards those who enjoy problem-solving, caring for others, and building a foundation for long-term success.