Online Customer Service Representative - Part Time

About the Role

We are seeking a committed and professional Online Customer Service Representative to assist patients and clients via digital communication platforms. This position is ideal for individuals who excel in online communications and are enthusiastic about providing exceptional customer service.

Role Details

Position: Online Customer Service Representative
Department: Customer Support & Patient Services
Location: Fully Remote
Type: Part-Time (also available full-time)

Key Responsibilities

• Respond promptly to patient and client inquiries using email, chat, and various online support tools.
• Offer precise and helpful details regarding services, appointment scheduling, billing, and general assistance.
• Address customer issues and complaints thoughtfully, maintaining professionalism and empathy.
• Maintain detailed records of all interactions in CRM and support systems.
• Conduct follow-ups with patients and clients to confirm complete issue resolution and satisfaction.
• Escalate complex or sensitive cases to the relevant departments in a timely manner.
• Uphold patient privacy and confidentiality standards according to HIPAA regulations.
• Strive to meet and surpass customer satisfaction and service quality benchmarks.

Benefits

• Competitive compensation
• Health, dental, and vision insurance benefits available for full-time employees
• Paid time off and holidays
• Flexible work schedule options
• Supportive team environment with ongoing coaching
• Opportunities for professional development and career advancement within ADF Medical Services