Online Assistant

About Woolworths NZ

Woolworths Supermarkets New Zealand operates more than 185 stores and employs about 20,000 team members nationwide. The company's mission is to improve the lives of Kiwis daily by delivering excellent customer service in a friendly, down-to-earth, and lively work environment. Woolworths emphasizes innovation, collaboration, respect, and a proactive culture to achieve meaningful impact for its three million customers each week.

Role Overview

The Online Assistant at Woolworths is responsible for the accurate, efficient, and safe picking and packing of orders placed online by customers. This role includes liaising with multiple departments regarding stock levels, product substitutions, and addressing customer inquiries to ensure high service quality. A commitment to health and safety standards for oneself and others is essential.

Candidate Profile

The ideal candidate should possess a strong customer service mindset and be able to make decisions that prioritize customers within company policies and systems. Effective teamwork and communication skills are necessary, as well as the physical stamina to be on their feet for the entire duration of their shifts. A friendly disposition and welcoming attitude are fundamental qualities for success in this role.

Employee Benefits

• Access to an Everyday Rewards team card offering discounts, bonus points on groceries, and reduced costs on online shopping delivery
• Discounted banking and insurance products including health and life insurance
• Potential for career advancement within the wider Woolworths Group

Company Culture and Inclusion

Being part of Woolworths Group means joining a large community of over 200,000 employees across Australia and New Zealand united by a shared mission to create better experiences. The organization promotes a culture of care, flexibility, and career development. Woolworths is committed to diversity, equity, inclusion, and belonging, valuing diverse perspectives that foster innovation and effective problem-solving. They encourage applications from all candidates and offer support for any accommodations needed during the hiring process.

Additional Information

• Location: Auckland City, Auckland, New Zealand
• Employment Type: Full-time, On-site
• Eligibility: Applicants must have valid work rights for New Zealand
• Reference Number: 95446