On-Site Support Specialist

Position Overview

The On-Site Support Specialist role involves delivering dedicated support services at a customer site in Peterborough, ON, under limited supervision. This position has opened to fill a replacement vacancy and offers an hourly wage between $21.00 and $26.97 CAD.

Primary Duties

• Deliver outstanding customer service to strengthen client relationships and encourage continuous business.
• Occasionally provide leadership and mentoring to fellow staff members.
• Carry out support activities at the customer location including, but not limited to, ART, VMI, driving, delivery, crib attendance, inventory/storeroom tasks, and customer service.
• Perform additional tasks as assigned by management.

Qualifications

• Completion of high school diploma or GED is typically required.
• Three to five years of relevant related experience, or an equivalent combination of education and experience.
• Proven dependability, organizational skills, and keen attention to detail.
• Industry knowledge is necessary; familiarity with warehouse products is an advantage.
• Strong customer service orientation and effective communication capabilities.
• Skillful in multitasking and managing time efficiently.
• Moderate proficiency in computer use, including internal and external email communication, navigating business systems, and web-based product searches.
• Forklift certification may be required.
• Possession of a valid driver’s license with a clean driving record.

Physical Requirements

Ability to move items weighing up to 100 pounds and lift objects up to 50 pounds is necessary.

Company Benefits

The employer provides a comprehensive benefits package including healthcare options, retirement savings plans, paid vacation, sick leave, and holidays.

Equal Opportunity Statement

The company is committed to fair employment practices and does not discriminate based on a broad spectrum of protected characteristics. Hiring and personnel decisions are made based on merit, qualifications, and business needs.