Network Operations Technician

Overview

The Network Operations Technician at NexGen Networks plays a vital role in managing and supporting carrier-class TDM and TCP/IP networks. This position focuses on building, configuring, and troubleshooting essential network components to ensure smooth operations.

Key Responsibilities

• Monitor, diagnose, repair, and maintain carrier-grade network elements at NexGen Networks.
• Maintain assigned systems within normal operational limits.
• Identify and resolve network issues flagged by network management system (NMS) events, logs, or customer complaints.
• Initiate proactive troubleshooting and corrective measures upon receiving network alerts or customer feedback.
• Act as the main liaison for all customer trouble inquiries related to the network.
• Escalate and communicate support tickets to engineering or operations teams following SLA guidelines.
• Create TAC cases and trouble tickets with partner carriers and equipment vendors.
• Participate in rotating shifts including off-hours in a 24/7 operational environment.

Essential Skills and Knowledge

• Strong commitment to work and ability to handle multiple tasks simultaneously.
• Capable of working independently while also receptive to guidance, training, and constructive criticism.
• Excellent analytical thinking, problem-solving, and decision-making skills.
• Effective verbal and written communication capabilities.
• Familiarity with Visio and Excel is advantageous.
• 1-2 years of practical experience within telecommunications or related industries, or alternatively a four-year degree as a substitute.
• Understanding of core telecommunications practices and procedures.
• Hands-on experience or knowledge in SONET, IP subnetting and routing, Layer 2 switching, DWDM, dark fiber services, and OTDR testing.
• Experience working with equipment platforms such as Nortel 6500, Cisco routers and switches, Juniper MX and EX series, Cisco ONS, and Lucent DMX.
• Additional knowledge of BGP, IPv6, and Junos is considered a plus.

Education and Experience Requirements

• A bachelor's degree or equivalent combination of education and 1-2 years relevant work experience is required.
• Vendor certifications like CCNA or JNCIA are beneficial.
• Ability to work a 24/7 schedule including mandatory weekend shifts.