Library Assistant

Role Overview

The Library Assistant is responsible for offering a friendly and welcoming atmosphere to patrons and visitors, ensuring a positive experience at the Library. The role involves handling general inquiries effectively, guiding users through self-service equipment, and maintaining adherence to library policies and standards.

Key Responsibilities

• Greet and assist all Library users warmly, creating an inviting first impression.
• Manage general library questions and concerns, applying sound judgment to resolve issues.
• Demonstrate and instruct patrons on using self-service tools and equipment available in the Library.
• Take delegated charge to uphold compliance with applicable policies and quality standards.
• Oversee daily circulation operations including upkeep of library collections, shelving, and equipment such as computers, printers, and copiers; perform routine inspections and resolve or escalate problems as required.
• Update and maintain circulation data, acquisition reports, and other standard records following established templates.
• Prepare and maintain accurate reading lists and coordinate textbook orders with faculty members.
• Contribute to the Library’s strategic development by participating in goal-setting, policy formulation, project teams and improvement initiatives.
• Create and keep current procedure manuals relevant to Library operations.
• Provide standby support to the main reception desk when required.
• Act as the Library’s representative both within the University and in professional settings as necessary.
• Promote workplace safety consistent with institutional standards.
• Engage in ongoing professional development and support training and mentoring for new staff and interns.
• Carry out other duties relevant to the role as assigned by University management.

Qualifications and Experience

• Possession of a relevant post-secondary degree is essential.
• Previous practical experience in a University Library environment is preferred.

Personal Attributes and Skills

• Ability to remain calm and effective when interacting with diverse University stakeholders including students, faculty, staff, and visitors.
• Capable of portraying confidence and a positive attitude in public engagements.
• Strong interpersonal skills with the capacity to interact persuasively and sensitively across a range of university members.
• Proficient in operating computing devices, printers, and copiers commonly used in a library setting.
• Advanced skills in Microsoft Office and familiarity with databases and online resource interfaces.
• Excellent written and verbal communication capabilities.
• A committed team player passionate about delivering high-quality library services with accuracy and a practical mindset.
• Strong organizational skills to prioritize tasks and manage workloads efficiently.
• Self-driven with the ability to take initiative and work under minimal supervision.
• Awareness of youth perspectives and sensitivity to cultural diversity within the University community.

Additional Information

This job description is intended to outline general responsibilities and is not exhaustive of all tasks that the Library Assistant may be asked to undertake. As Middlesex University Dubai continues to expand, employees may be expected to embrace a diverse range of job-related duties beyond those listed here.