Lead Client Solutions (Middle East, Africa and Turkey)

Role overview

Channel Factory is seeking a senior Client Solutions leader to oversee regional excellence, execution quality, and team growth across the Middle East, Africa, and Turkey. Based in Dubai, this position reports to the Director of Client Solutions, EMEA, with a dotted-line relationship to the Regional MD. It is a leadership role focused on delivering strong client outcomes, scaling processes, and guiding a team of Client Solutions Managers.

About the company

Channel Factory builds intelligent marketing solutions designed to improve contextual safety, suitability, and performance for brands and agencies. Its platform supports marketers in running, automating, and scaling programs across YouTube, large video inventory, and other fast-growing channels. The company operates at the intersection of marketing and suitability, helping brands connect with audiences in the right context to strengthen performance. Its culture values diversity, collaboration, execution, analytical thinking, practical problem-solving, and intellectual curiosity.

What the role involves

The Lead, Client Solutions acts as the main escalation contact for the region and is accountable for client strategy, delivery quality, account growth, and team development. The role works closely with Sales, Ad Operations, Product Development, local sales partners, and resellers to improve client results and support expansion.

Key responsibilities

• Guide regional Client Solutions priorities and ensure the team executes against strategic objectives.
• Build and carry out growth plans that help retain and expand client relationships.
• Create clear client communication standards and service practices.
• Lead engagement with major agency groups and enterprise clients to support market expansion.
• Manage and coach a team of 6+ Client Solutions Managers through mentorship, training, and regular development support.
• Set performance goals, development plans, and onboarding plans for new team members.
• Promote a strong team culture centered on accountability, collaboration, and ongoing improvement.
• Serve as the strategic point of contact for key clients and agency partners.
• Drive renewals, retention, and incremental account growth across the region.
• Resolve escalations early and maintain a smooth client experience.
• Prepare short-term and long-term account plans aligned with business priorities.
• Partner with local sales, resellers, and other collaborators to widen the client base in target markets.
• Handle campaign escalations and troubleshoot delivery or performance issues.
• Monitor pacing and KPI performance, and recommend proactive optimizations.
• Advise on targeting, positioning, and data-led improvements for campaigns.
• Work with Sales and Ad Operations to streamline workflows and improve outcomes.
• Design scalable operational processes that improve efficiency for the Client Solutions function.
• Share regional progress, achievements, and risks with senior leadership on a regular basis.
• Use Salesforce and internal reporting tools to monitor client health, renewals, and growth opportunities.
• Keep the team informed on industry developments and digital advertising trends.

Requirements

• At least 7 years of experience in digital media, including 2+ years in a leadership or senior client-facing role within a digital advertising company, ad tech startup, or media agency.
• Demonstrated success in leading and developing teams, with strong coaching and mentorship capability.
• Deep understanding of YouTube and/or social media advertising, programmatic media, and digital video platforms.
• Strong ability to manage campaigns, track performance, and optimize based on data.
• Advanced analytical capability, including Excel, forecasting, and KPI analysis.
• Excellent communication, negotiation, and stakeholder relationship skills.
• Hands-on experience with Salesforce or comparable CRM/reporting tools.
• Google Ads or YouTube certification is an added advantage.

Additional information

Location: Dubai

Reporting line: Reports to the Director of Client Solutions, EMEA, with a dotted-line report to the Regional MD.

Team structure: Senior leadership role responsible for regional client solutions excellence, execution, and team development.

Work setup: On-site full-time role.