L1 Support Engineer - Application Support
Noida, Uttar Pradesh, India · Full Time
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- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 час назад
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Applicants must have completed any graduate degree.
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
We are seeking an experienced L1 Support Engineer specializing in Managed Services and Application Support for both Mobile and Web platforms. The ideal candidate will hold a bachelor's degree and possess over three years of relevant experience, with at least two years focusing on Mobile App support. A key responsibility is delivering customer-centric technical support, accurately differentiating between application and platform issues, and ensuring their resolution.
Preferred Expertise
- Basic knowledge of IoT products and related services.
- Experience with AWS platform and NoSQL databases, particularly DynamoDB.
- Familiarity with trouble ticketing tools including Salesforce, Jira, and Jira Service Management.
- Hands-on use of monitoring tools such as New Relic and AWS CloudWatch.
- Background in operational support for IoT projects managing over 50,000 live devices is advantageous.
- ITIL certification is a plus.
Additional Details
This role requires working night shifts aligned with US time zones.
Minimum education
Bachelor's Degree
Industry
Staffing & Recruitment