Kids Only Supervisor

About One&Only Royal Mirage

One&Only Royal Mirage located in New Dubai is a luxurious sanctuary blending traditional elegance with excitement, set amidst private sands and lush gardens. The resort focuses on crafting experiences that exceed guest expectations through thoughtfulness and creativity, offering moments of joy and warmth in a refined yet approachable atmosphere.

Role Summary

The Kids Only Supervisor is responsible for overseeing the team of Counselors and staff dedicated to children's services within the Kids Only program. Reporting directly to the Assistant Manager and, when absent, to higher management, this role ensures the smooth, personalized, and efficient running of all Kids Only operations.

Key Responsibilities

• Welcome children on arrival and departure ensuring a friendly and professional reception.
• Assist guests by addressing queries and providing directions with courtesy and warmth.
• Maintain readiness and availability of welcome materials such as invitation letters and arrival kits per Kids Only SOPs.
• Lead and coordinate Kids Only Counselors, Babysitters, and attendants to maintain service excellence.
• Manage operational areas to guarantee seamless day-to-day functioning.
• Adhere to and enforce standard operating procedures, risk assessments, health guidelines, and policies diligently.
• Update and maintain children's profiles, including preferences and medical information.
• Encourage guest participation in all Kids Only activities and events through active promotion.
• Motivate and inspire the team to deliver peak performance consistently.
• Stay informed about program updates and implement changes effectively.
• Support the organization of Kids Only and resort-wide events like Family Fun Fair and seasonal celebrations.
• Innovate by developing new activities to enrich the Kids Only offerings.
• Oversee all aspects of the Babysitting Department and related staffing administration.
• Manage data entry, payroll processing, and HR-related documentation per standards.
• Assist in team discipline and coordinate with management on staffing matters.
• Participate in training sessions, sharing knowledge gained with the team, and conduct internal departmental trainings.
• Prepare monthly operational reports accurately and punctually.
• Gather and convey children’s feedback on activities to management for program improvement.
• Fill additional Kids Club roles as needed under Assistant Manager’s directive.
• Maintain inventory, control supplies, and oversee repairs and maintenance of the Kids Club facilities.
• Ensure cleanliness and standards of hygiene remain consistently high.
• Obtain necessary certifications such as a buggy license.
• Remain flexible to undertake any other duties assigned by the Assistant Manager.

Qualifications & Experience

• Degree or diploma in Childcare and Education is preferred.
• At least 2 years of experience in a comparable supervisory role within child-focused services.
• Excellent interpersonal and communication skills.
• Ability to multitask effectively and remain adaptable in a dynamic environment.
• Proven leadership skills to motivate and guide a diverse team.
• Capability to understand and cater to children across multiple age groups.

Additional Information

As part of One&Only's expanding family, employees are invited to share in a vision focused on creating extraordinary guest experiences filled with innovation and heartfelt service. This is an opportunity to work in a supportive environment that values spontaneity, generosity, and a dedication to making memorable moments for guests and their families.