Junior Customer Service Executive - India Operations, New Rollouts and Automation

About Tata Communications

Tata Communications is pioneering the future of connectivity through innovation and intelligent solutions. Focused on advancing Cloud, Mobility, IoT, Collaboration, Security, Media, and Network services, the company aims to create a New World of Communications.

Role Overview

This position is an operational support role that functions under direct supervision, with primary responsibility for daily network operations support encompassing Outside Plant (OSP), Inside Plant (ISP), and infrastructure management.

Key Duties and Responsibilities

• Administer and maintain network-related tools and equipment crucial to service delivery.
• Support and facilitate the installation processes as required by the operation team.
• Oversee and manage routine site activities ensuring smooth operation.
• Adhere strictly to Service Level Agreements (SLAs) by proactively working to sustain the agreed performance standards.