IT Helpdesk Specialist (m/w/d)

Position Overview

Geberit is a global industrial company that values innovation, modern technology, and a collegial working atmosphere. Join our IT Service Center team located in Pfullendorf, where you will have significant responsibility and opportunities for growth.

Key Responsibilities

• Manage IT hotline requests via phone in both German and English, ensuring all interactions are documented properly.
• Provide 1st level support by receiving and processing incidents and service requests through telephone, email, or ticketing system.
• Troubleshoot hardware and software issues either remotely or on-site at employee workstations; perform installation of new hardware and software components.
• Assist users with effective use of applications in their daily work.
• Identify opportunities for process improvements and actively contribute to enhancing our IT environment.
• Lead small-scale projects within the service desk, including evaluations, rollouts, and standardization efforts.

Candidate Profile

• Completed vocational training as an IT specialist for system integration or an equivalent technical qualification with further IT-related training.
• Strong orientation towards customer service and a passion for delivering outstanding support.
• Fluent verbal and written communication skills in both German and English.

What We Offer

• Access to a staff restaurant.
• Optimal onboarding experience.
• Employee discounts and service benefits.
• Corporate health management programs.
• Flexible working time arrangements.
• Comprehensive training opportunities and possibilities for international assignments.
• Attractive retirement and pension plans.