IS Desktop Support Specialist

Role Overview

The Heart of the Rockies Regional Medical Center is searching for a Desktop Support Specialist to join its Information Systems team. This vital position supports end-users by maintaining desktop computers, applications, and related technology in line with established organizational standards.

About Us

HRRMC is a key healthcare provider located in the Rocky Mountains, offering advanced medical services such as emergency care, surgery, and imaging. We emphasize high-quality, patient-focused care and foster a collaborative and supportive workplace environment.

Responsibilities

• Act as the initial point of contact for staff requiring technical help
• Manage and prioritize the IT support ticket queue efficiently
• Install, configure, and test computer hardware, software, and peripherals
• Identify and troubleshoot unique and nonroutine technical problems with minimal oversight
• Work collaboratively with users and IT team members to resolve hardware, software, and network issues
• Maintain documentation regarding support activities, configurations, problems, and resolutions
• Ensure compliance with IT policies, especially regarding security and operational procedures

Qualifications and Experience

• Between one and three years of experience in IS systems support or an equivalent mix of education and experience
• Strong analytical skills to define problems, gather data, and formulate effective solutions
• Capability to comprehend and execute detailed written or verbal instructions

Additional Information

The position offers competitive compensation along with a comprehensive benefits package designed to support both career advancement and personal well-being. Employment is conditional upon successful completion of all pre-employment procedures, including a background check, drug screen, and verification of immunizations. The organization is an Equal Opportunity Employer.