Information Technology Support Specialist

Role overview

We are hiring a proactive IT Support Deskside Specialist to become part of the IT function. The role is focused on delivering practical, hands-on technical assistance, helping users solve day-to-day issues, and ensuring systems and devices continue to operate reliably.

What you will handle

• Deliver second-line support both at the desk and remotely for issues related to hardware, software, and network connectivity.
• Diagnose and fix problems on Windows and/or macOS endpoints, including laptops, desktop computers, and attached peripherals.
• Set up, configure, and support workstations, applications, and operating system updates.
• Administer user identities and access through Active Directory, Azure AD, and Microsoft 365.
• Assist with employee onboarding and offboarding by preparing, issuing, and retiring devices as needed.
• Record, monitor, and manage incidents and service requests in the ServiceNow ITSM platform.

Requirements

• At least 5 years of experience in IT support, service desk, or helpdesk environments.
• Good working knowledge of Windows 10/11 and/or macOS systems.
• Practical experience with Active Directory, Group Policy, and Microsoft 365 administration.
• Understanding of core networking concepts such as TCP/IP, DNS, DHCP, and VPN.
• Experience using ITSM systems and working in line with ITIL practices.
• Strong problem-solving ability with careful attention to detail.

Additional information

This position is suited to someone who is motivated, enjoys solving technical problems, and works well with users. The team is described as dynamic and growing, and the company is looking for someone ready to contribute to high-quality IT support.