Human Resources Operations Specialist

About Rate

Rate ranks as the second-largest retail mortgage lender in the United States. We pride ourselves on delivering industry-leading tools, competitive mortgage rates, and exceptional customer service. Known as the Home Purchase Experts®, our mission is to exceed expectations by collaborating with top referral partners and hiring outstanding employees, ensuring a world-class experience for every customer. Headquartered in Chicago, our organization boasts over 5,000 employees across more than 300 offices nationwide, licensed in all 50 states. In the last year alone, we facilitated more than $37 billion in home purchase loans and refinances.

Job Overview

The Human Resources Operations Specialist is essential in providing a smooth and positive onboarding journey for new hires by delivering precise, efficient, and customer-oriented assistance. Collaborating closely with candidates, Talent Acquisition teams, HR Business Partners, hiring managers, and cross-functional departments, this role guarantees hiring and onboarding processes are consistently executed with compliance and superior service. The position demands keen attention to detail, excellent organizational skills, and a proactive mindset to improve operational workflows in a fast-paced, high-volume setting.

Key Responsibilities

• Oversee the complete onboarding lifecycle to ensure a flawless transition from candidate to employee.
• Enter new hires into the HRIS system and prepare all related paperwork, communications, and notifications.
• Maintain coordination and communication of candidate status, onboarding progress, and hiring updates with recruiters, hiring managers, and HR Operations team members.
• Partner with Talent Acquisition and hiring managers to manage employment offers.
• Initiate and review pre-employment checks, including background screenings, and escalate concerns as necessary.
• Ensure completion and compliance of I-9 and employment verification processes in a timely manner.
• Maintain accuracy and integrity of employee information within HR platforms such as Workday.
• Create, update, and audit new hire personnel files and onboarding documents to adhere to company policies and legal requirements.
• Assist with various administrative tasks as needed.

Required Competencies

• Possess a service-oriented mindset with dedication to delivering an outstanding employee and candidate experience.
• Build trust and credibility through responsiveness, professionalism, and reliable follow-through.
• Exhibit strong verbal, written, and interpersonal communication skills.
• Collaborate effectively across multiple teams and organizational levels.
• Display exceptional organizational capacity and meticulous attention to detail.
• Manage multiple priorities and deadlines while maintaining accuracy.
• Handle sensitive and confidential information with discretion and professionalism.
• Demonstrate sound judgment and escalate critical issues appropriately.
• Identify inefficiencies in processes and propose workable improvements.
• Show initiative and adaptability in a dynamic work environment.
• Prioritize workload effectively to succeed in a fast-paced and evolving context.

Experience and Education

• Bachelor's degree preferred in Human Resources, Business Administration, or a related discipline; equivalent experience considered.
• Between 1 to 3 years of experience in Human Resources, HR Operations, or HR Coordinator roles is preferred.
• Experience in mortgage, financial services, or lending sectors is highly valued.
• Familiarity with HR principles, practices, and employment regulations is required.
• Experience working with HRIS systems, with a strong preference for Workday knowledge.
• Proficiency in Microsoft Office tools, including Outlook, Word, and Excel.
• Ability to manage competing demands in a high-volume, fast-paced environment.

Company Commitment

Guaranteed Rate is dedicated to equal employment opportunity and welcomes candidates regardless of age, race, gender, religion, national origin, disability, veteran status, sexual orientation, gender identity, parental status, or any other protected category.

Benefits

The company provides a comprehensive benefits package for eligible employees, including participation in a company-sponsored 401(k), paid vacation, medical, dental, vision, and prescription drug coverage, flexible spending accounts for healthcare and dependent care, life and critical illness insurance, accidental personal insurance, commuter benefits, pet insurance, various leave programs, employee assistance programs, legal assistance, identity theft protection, and wellness resources.

Salary

The annual pay range for this position is $55,000 to $60,000.

Applications

Applications are reviewed continuously; interested candidates are encouraged to apply promptly.