HR Shared Services Tier 1 - Corporate

About MGM Resorts International

Join MGM Resorts International where excitement, diversity, and entertainment converge. We pride ourselves on creating extraordinary experiences for our guests and seek enthusiastic team players to strengthen our workforce in the vibrant hospitality industry.

Job Overview

The HR Shared Services Tier 1 role functions as the initial contact point for employee inquiries and support. This position is responsible for providing requested information or taking suitable measures to resolve or escalate issues, aligning with company policies and procedures. In addition, the role assists with other transactional departmental tasks, all in compliance with MGM Resorts International operations standards.

Daily Responsibilities

• Respond promptly and professionally to employee, manager, retiree, and family inquiries via phone, email, and chat concerning HR-related questions, concerns, issues, and status updates.
• Handle case resolutions with sensitivity and a customer-oriented approach, following established company policies and procedures.
• Escalate more complex issues to HR Shared Services management or Tier II specialists, providing comprehensive documentation on prior actions taken.
• Collaborate with internal and external partners to procure or deliver necessary information for case closure if not escalated.
• Direct employees, managers, retirees, and families to HR self-service tools, third-party vendors, or alternate resources as needed.
• Maintain strict confidentiality regarding sensitive information.

Candidate Profile

• Minimum of a High School Diploma or GED equivalent.
• At least 1 year of experience in customer service roles, inbound call centers, or a related field.
• Must be 18 years old or older.

Compensation

The starting wage for this position is $18.00 per hour.

Employee Benefits

• Eligible employees receive health and income protection benefits.
• Opportunities for professional growth and personal development through company programs and networks.
• Complimentary meals served in the employee dining facilities.
• Free parking availability on and off shift at all MGM Resorts locations.
• Wellness programs designed to support physical and mental health.
• Discounts on hotel accommodations, dining, retail, and entertainment provided by MGM Resorts.