HR Helpdesk Representative

Role overview

Teleperformance is hiring fresher graduates for an HR Helpdesk role based in Gurugram. The position involves supporting employees through a blended helpdesk setup that uses both voice and email to resolve day-to-day HR questions. The role focuses on service quality, timely resolution, and maintaining strong accuracy while working to SLA, TAT, and KPI targets.

What you will do

• Run the complete HR helpdesk workflow from start to finish.
• Respond to employee questions through voice calls, which is a mandatory part of the role, and through email in a blended service environment.
• Work within client-defined turnaround times, service-level commitments, and performance goals.
• Close email cases within the required 24-hour and 48-hour timelines.
• Deliver support with very high accuracy and no escalations.
• Review the process and recommend improvements that can make operations more efficient.
• Stay accountable for turnaround-time and accuracy measures.
• Help create a supportive, upbeat team atmosphere.
• Contribute to team bonding and a healthy floor culture.

Who can apply

This opportunity is open to graduates from any stream who are comfortable handling employee support in English and Hindi, have basic computer knowledge, and can work in a blended voice-plus-email process. Candidates must also live within the TP Hiring Zone. Prior exposure to HR work is helpful but not required.

Working schedule

Operations are active seven days a week from 8:00 AM to 8:00 PM IST. Shifts are 9 hours long. The work pattern follows 5.5 days per week, using a mix of 5-day and 6-day weeks with roster-based shifts and weekly offs. Leave is not allowed during the training period so onboarding and learning can stay on track.

Additional requirements

• Basic MS Office knowledge and general computer proficiency are required.
• Strong communication ability in both English and Hindi is needed.
• Candidates should be comfortable with a blended support process that includes both calls and emails.
• Applicants should be team-oriented, proactive, and maintain a positive attitude.