Housing Officer

About Community Housing Limited

Community Housing Limited (CHL) is a prominent non-profit organization devoted to improving the housing sector. Its mission is to provide affordable and sustainable housing to vulnerable individuals and families, fostering positive housing solutions across the community. CHL recognizes and respects the traditional Aboriginal custodians of Australia, honoring their culture and Elders.

Role Overview

We are seeking a dedicated Housing Officer to join our Nerang, Gold Coast office on a 12-month full-time fixed-term contract. This role involves delivering quality tenancy and property management services to ensure sustainable tenancies and fair property allocation while adhering to laws, regulations, and organizational policies.

Key Responsibilities

• Manage rental income collection and handle arrears recovery promptly and efficiently.
• Execute tenancy procedures including sign-ups, lease and rent reviews, condition reports, and exit inspections.
• Coordinate with asset teams to address maintenance needs for occupied and vacant properties.
• Ensure compliance through accurate reporting, handling complaints, and maintaining accountability to CHL standards.
• Maintain up-to-date tenancy and property records in relevant systems.
• Represent CHL at Tribunal or Court proceedings when necessary.
• Provide tenants with information and advice aimed at supporting sustainable living arrangements.

Qualifications and Experience

• Minimum of two years' experience in housing, tenancy, or property management roles.
• Sound knowledge and understanding of the Residential Tenancies Act.
• Proven ability to manage tenancy operations including rent collection, arrears, compliance, and customer service.
• Empathy and sensitivity to individuals experiencing housing crises or with complex support requirements.
• Strong communication and engagement skills, including collaboration with support organizations and government entities.
• Commitment to ensuring access to quality housing for all individuals.
• Possession of a valid Driver’s Licence.

Additional Information

Appointment is contingent upon successful completion of pre-employment checks such as Police, Working with Children, and NDIS clearances where relevant. These checks will be coordinated during the onboarding process.

Why Work with Us?

• Collaborative and supportive team culture.
• Flexible working arrangements and opportunities for professional growth.
• One additional day off per year as 'You Day' to celebrate personal wellbeing.
• Competitive salary package including superannuation and salary packaging options to increase take-home pay.