Hotel Operations Manager

About Hotel Midtown

Located opposite BDK Hospital near Roadways Bus Stand, Road No. 1, Jhunjhunu, Rajasthan, Hotel Midtown is a hospitality establishment aiming to become the leading hotel in the region through operational excellence and superior guest service.

Role Overview

We are seeking a seasoned Hotel Operations Manager to oversee overall hotel functions including front office, housekeeping, maintenance, food and beverage operations. The manager will focus on enhancing occupancy rates, boosting revenue, and ensuring an outstanding guest experience to establish Hotel Midtown as a premier hotel in Jhunjhunu.

Key Responsibilities

• Supervise end-to-end hotel operations covering Front Office, Housekeeping, Maintenance, and Food & Beverage departments.
• Drive increase in room occupancy and maximize direct booking channels.
• Maintain superior guest satisfaction leading to excellent online ratings.
• Lead, train, and motivate hotel staff for optimal performance.
• Implement and maintain standard operating procedures and quality benchmarks.
• Manage multiple OTA platforms such as MakeMyTrip, Goibibo, and Booking.com.
• Control operational costs to enhance profitability.
• Formulate and execute local marketing and corporate sales strategies.
• Collect and review guest feedback daily to ensure service quality.
• Oversee banquet, events, and future restaurant functions.
• Prepare daily management information systems reports covering occupancy and revenue.

Candidate Qualifications

• Minimum of 5 years experience in hotel operations is mandatory.
• Demonstrated strong leadership and team management capabilities.
• Proficient in PMS systems, OTA management, and revenue optimization techniques.
• Fluent communication skills in Hindi and English.
• Solution-oriented mindset with emphasis on guest satisfaction.
• Ability to work independently and drive business expansion.

Performance Expectations

• Achieve continual month-over-month growth in occupancy rates.
• Enhance guest satisfaction levels and maintain superior online reputation.
• Uphold operational discipline and consistently higher service standards.
• Meet or exceed revenue and profitability goals.
• Establish and nurture enduring relationships with corporate clients and travel agents.

Compensation

Salary ranges between ₹15,000 to ₹25,000 per month and is negotiable depending upon relevant experience.

Contact

Candidates interested in applying may contact via phone at 9057179111.