Help Desk Executive

Job Overview

As a Help Desk Executive at M/s AVP Buildtech Pvt. Ltd., you will be the primary point of contact for addressing maintenance complaints and ensuring their swift resolution. This role involves active communication with residents and maintenance teams to coordinate and track work progress effectively.

Primary Responsibilities

• Receive and document maintenance issues reported through phone calls, WhatsApp messages, emails, or face-to-face interactions.
• Delegate repair tasks to maintenance personnel such as electricians, plumbers, and technicians.
• Monitor the complaint progress and ensure that issues are resolved promptly.
• Maintain organized records of all complaints, issued work orders, and solutions provided.
• Follow up with residents or customers to confirm their satisfaction post-service.
• Liaise with external vendors and service providers when necessary.
• Compile daily and weekly reports highlighting complaints received and work status.
• Escalate unresolved or serious issues to higher management for further action.
• Keep proper documentation and efficient filing systems for all related records.

Required Skills and Qualifications

• Excellent communication abilities and good interpersonal skills.
• Basic proficiency in computers, including knowledge of Excel, WhatsApp, and email management.
• Strong problem-solving skills and capability to coordinate tasks efficiently.
• Multitasking proficiency with a polite and professional demeanor.

Eligibility Criteria

• Minimum educational qualification: Completion of 12th grade; graduates are preferred.
• Experience ranging from none to two years; fresh candidates are welcome to apply.
• Previous involvement in maintenance, facility management, or customer service sectors is advantageous.

Additional Expectations

• Proactive and responsible attitude towards work.
• Capability to perform under pressure effectively.
• Basic knowledge or understanding of general maintenance operations is beneficial.