Help Desk Executive

Job Overview

We are looking for a Help Desk Executive to join our team at Uftultra Facility Management Private Limited in Delhi-NCR. This role focuses on managing resident complaints, service coordination, and ensuring smooth communication between residents and various facility teams.

Responsibilities

• Address and resolve complaints and service requests from residents efficiently.
• Keep detailed daily logs of all complaints and their solutions.
• Collaborate closely with housekeeping, security, maintenance, and technical departments to facilitate swift issue resolution.
• Manage visitor access, resident approvals, and communication utilizing the MyGate software platform.
• Prepare necessary reports, maintain records, and assist in overall society management support.
• Respond professionally to calls, emails, and front desk inquiries in a courteous manner.
• Ensure seamless communication flow between residents and facility management teams.

Requirements

• Experience ranging from 1 to 3 years in facility management or working within high-rise residential societies.
• Proficient knowledge and practical experience with MyGate software.
• Strong communication and coordination abilities.
• Basic computer skills including Excel and general operations.
• Professional appearance and demeanor with a presentable personality.
• Preference will be given to candidates available for immediate joining.