Head of Learning Experience

About Ethena

Ethena specializes in compliance training that tailors itself to each organization. By merging top-rated training content with advanced AI, Ethena customizes learning paths that reflect unique company brands, roles, policies, and risks—whether for on-site workers or virtual teams. The platform enables automated course assignments based on HRIS data and quickly converts policies into interactive training modules. Serving over 1 million learners in 2,000+ organizations, Ethena boasts a 93% learner approval rate and a 96% customer retention rate. The company has experienced strong and consistent growth, including over 120% net dollar retention and significant enterprise expansion across industries. Ethena is also a compliance partner for organizations such as Genesco, Asana, Pinterest, and Synaptics.

Apart from training, Ethena integrates essential compliance tools including Hotline & Case Management, Policy Bot, and Phishing Simulator into a unified platform equipped with audit trails and trusted controls.

Work Culture and Location

Ethena embraces diversity and inclusivity, values diverse viewpoints, encourages probing questions, constructive challenges, empathy for customers and colleagues, craftsmanship, feedback, and ownership. Humor is welcomed to ease the seriousness of the work environment. The team operates fully remotely, with working hours adaptable to individual time zones across North America, and all meetings scheduled to accommodate diverse time zones.

Role Overview

The Head of Learning Experience will lead Ethena's Learning Experience (LX) team, reporting directly to the Co-Founder and CTO. This position involves managing the team, optimizing resources, enhancing workflows, and spearheading the development of high-quality compliance training content. Responsibilities include people management, defining a strategic vision for the LX team, increasing capacity through process improvements, adopting cutting-edge tools (especially AI and automation), and collaborating closely with the Product Management team to align outputs with corporate priorities.

Key Responsibilities

• Lead and manage the LX team by setting clear goals, facilitating team growth, and ensuring accountability.
• Establish and drive a vision for the team’s operations incorporating industry best practices and creative management experience.
• Identify opportunities to enhance team efficiency and output, optimizing use of budget and tools.
• Evaluate and implement innovative technologies, particularly AI and automation, to accelerate team productivity.
• Collaborate cross-functionally with Product Management to ensure LX contributions align with company goals.

Candidate Profile

• Extensive background in managing creative teams, especially in video production.
• Proven record of effective, high-accountability leadership that maximizes team performance.
• Ability to be resourceful and inventive under strict timelines and budget constraints.
• Acute understanding of project constraints and capacity to balance quality with available resources.
• Expertise and enthusiasm for tools and automation, notably AI-driven solutions, with motivation to infuse this energy into the team.
• A self-motivated leader comfortable with minimal supervision who takes ownership, proactively solves problems, and thrives amid ambiguity.
• Willingness and capability to develop new management frameworks, not just execute existing ones, to suit a fast-moving startup environment.
• Alignment with Ethena's mission and values, including a strong sense of humor.

Challenges in the Role

• Matching the fast pace and nimble nature of Ethena without a gradual onboarding period.
• Leading an existing team with a need to understand current dynamics while driving change and improvements.

Additional Information

Compensation: Ethena practices fair, equitable, and upfront compensation with a no-negotiation policy to promote pay equity.

Physical Demands: Mostly sedentary work performed at home office settings.

Location Requirements: The company is remote-first and currently hiring only candidates based in the United States. Visa sponsorship is not offered for this position.

AI Usage in Hiring: While Ethena embraces AI in daily operations, AI tools are not permitted during interviews to maintain fairness and accurate skill evaluation. Accommodations can be discussed if needed.

Benefits: Includes unlimited paid time off and further benefits detailed on Ethena's website.

Equal Opportunity Employer Statement: Ethena values diversity and inclusion, ensuring non-discrimination based on race, color, religion, sex, sexual orientation, age, disability, veteran status, or any legally protected status, promoting a respectful and diverse workplace.

Recruitment Process: The company uses AI tools to assist in application review and analysis, but final hiring decisions are human-made. Candidates can inquire about data processing details if desired.