Guest Service Attendant

About the Company

Join Accor, a leading global hospitality group managing over 45 brands, 5,600 hotels, 10,000 restaurants, and various lifestyle destinations across 110 countries. Each brand maintains a unique identity, providing a chance for you to truly discover yourself, united by a shared goal of innovation and challenging norms. Becoming part of Accor means becoming a Heartist®, where hospitality is driven by genuine passion and care.

The workplace culture is supportive, offering opportunities for personal growth, career advancement, and exploration of various hospitality professions locally or internationally. Employees enjoy exclusive perks tailored to the hospitality sector and beyond, alongside strong recognition for their dedication. All roles contribute to creating meaningful, memorable, and impactful experiences for guests, colleagues, and the planet.

Role Overview

As a Guest Service Attendant, you will be the first point of contact for guests, ensuring their stay from arrival to departure is exceptional. Your responsibilities include managing front desk operations such as reception, check-in and check-out, cashier duties, foreign exchange handling, and responding to guest inquiries.

Key Responsibilities

• Warmly welcome guests and assist them throughout their stay.
• Maintain and accurately report the cashier's daily float and money received.
• Deliver high-quality service to ensure guests' continual satisfaction.
• Support departmental goals through effective sales efforts.
• Build friendly, personalized relationships to foster guest loyalty.
• Prioritize guest relations over administrative tasks.
• Proactively anticipate and address guests’ needs.
• Handle guest complaints promptly, efficiently, and with sensitivity, ensuring resolution.
• Keep the front desk neat and organized at all times.

Qualifications and Requirements

• A service-oriented personality is essential; previous experience is advantageous.
• Experience using Opera or similar property management systems.
• Fluency in Arabic and English is required; knowledge of additional languages is beneficial.
• Hold a bachelor's degree or relevant diploma/certifications.
• Proven experience in the hotel industry is mandatory.

Additional Information

Diversity & Inclusion: The company values diversity and inclusion, with a commitment to attracting, recruiting, and promoting a variety of talents.