Guest Relation Executive

Job Overview

The Guest Relation Executive acts as the initial point of contact for visitors, ensuring a warm reception and assistance throughout their visit to enhance their overall experience. This position emphasizes exceptional customer service, addressing guest requests promptly, and resolving issues with courtesy.

Primary Duties

• Greet and welcome guests warmly and professionally.
• Support guests with check-in and check-out procedures as well as answer general inquiries.
• Efficiently manage and resolve any guest complaints while maintaining politeness.
• Develop and sustain positive relationships to ensure guest satisfaction.
• Collaborate with multiple departments to fulfill guest requirements.
• Maintain accurate records of guest interactions and feedback.
• Provide detailed information about available services, facilities, and promotions.
• Ensure hospitality and service standards remain consistently high.
• Follow up on guest concerns to confirm resolution and satisfaction.

Required Competencies

• Strong verbal communication skills.
• Proficiency in customer service practices.
• Effective problem-solving capabilities.
• Professional and friendly demeanor.
• Ability to perform well under pressure.

Qualifications and Experience

A bachelor's degree is required, preferably in Hospitality or Hotel Management. Experience in customer service roles within hotels, gyms, resorts, or the broader hospitality sector is desired.

Compensation

The salary offered ranges from ₹15,000 to ₹25,000 monthly, contingent on candidate experience and organizational policies.