Guest Experience Expert

About the Role

As a Guest Experience Expert, you will focus on creating stays that feel memorable, personal, and seamless for every guest. The role goes beyond standard check-in and check-out tasks: you will proactively handle guest needs, support daily operations, and help make each interaction feel like part of the overall hospitality experience.

What You’ll Do

You’ll use initiative to move around the property and take care of a variety of service and operational tasks. This may include helping with guest requests, handling routine reports, and sharing useful information about the local area so visitors feel informed and welcomed throughout their stay.

Work Standards

Success in this role depends on consistently maintaining a safe workplace, following company procedures, protecting confidential information and company property, and upholding high standards for quality, appearance, and communication. The job requires being active on your feet for long periods and handling light physical tasks such as lifting, carrying, pushing, pulling, or placing items up to 10 pounds without assistance.

Role Details

Job number: 26083869

Job category: Rooms & Guest Services Operations

Location: Liberation Road, Airport City, Accra, Ghana

Schedule: Full time

Remote status: Not remote

Position type: Non-management

Preferred Background

A high school diploma or GED equivalent is preferred. No prior related work experience is required, and there is no supervisory experience or certification requirement for this position.

About Marriott

Marriott International is an equal opportunity employer that welcomes people from all backgrounds and is committed to fair access to opportunity. The company values different perspectives, talents, and experiences, and does not discriminate on protected grounds under applicable law.

Marriott Hotels is focused on delivering thoughtful, modern hospitality while preserving the familiar comfort guests expect. JW Marriott, part of Marriott International’s luxury portfolio, emphasizes associate well-being, genuine service, training, development, recognition, and a collaborative environment built around holistic care and strong team culture.