Group Reservations Agent

About the Role

InterContinental Adelaide seeks a Group Reservations Agent to oversee group bookings from contract finalization through to post-stay reconciliation. This role operates within the reservations department while collaborating closely with Sales, Revenue, and Operations teams to ensure seamless management and execution of group bookings. The position plays a critical part in protecting hotel revenue, managing room inventories, and facilitating smooth hotel operations.

Key Responsibilities

• Oversee group bookings post-contract ensuring correctness, maintain documentation of any updates with proper approvals, and communicate changes to relevant parties.
• Manage room allocations, rates, and deadlines in accordance with contract stipulations.
• Monitor group booking pick-up rates and actively manage risks related to attrition, escalating concerns to leadership when necessary.
• Track deposits, issue invoices, and allocate payments adhering to hotel policies and contract terms.
• Handle group booking cancellations and modifications ensuring alignment with contractual obligations.
• Coordinate timely receipt, review, and accurate uploading of rooming lists.
• Serve as the communication point among various departments for all group-related issues, including presenting updates, risks, and operational matters in weekly meetings.
• Conduct post-stay reconciliations accurately and prepare invoices promptly to ensure correct commission payments to travel agents and third parties.
• Resolve any queries or discrepancies related to post-stay accounts in partnership with Finance and Sales teams.

Candidate Profile

• Exceptional precision and accuracy, especially in data entry and financial processes.
• Excellent interpersonal and communication skills with the ability to engage multiple stakeholders effectively.
• Prior experience in hotel reservations focusing on group reservations or group sales roles.
• Capability to juggle multiple priorities efficiently within demanding, fast-paced settings.
• Strong organizational aptitude and problem-solving skills for proactive risk and priority management.
• Familiarity with hotel Property Management Systems like Opera or equivalents is strongly preferred.
• Experience working in large or high-volume hotel environments with a good grasp of group revenue principles is advantageous.

Benefits

• Hourly base rate of $29.45 as per HIGA Award Level 4 with a fixed roster.
• Paid leave for birthdays.
• Employee discounts on accommodation and food & beverage at the hotel.
• Enhanced parental leave policies.
• Health days and flexible work arrangements to promote wellbeing.
• Support for ongoing career development through a lifelong learning program.
• Celebration of career milestones within the company.
• Transferable entitlements supporting career growth within IHG.
• Access to a discounted retail platform to maximize earnings.

Inclusion and Wellbeing

IHG fosters a welcoming, inclusive culture valuing diverse backgrounds, experiences, and perspectives. The company commits to equal employment opportunities irrespective of race, religion, gender identity, sexual orientation, veteran status, disability, or other protected characteristics. The workplace prioritizes trust, support, and acceptance, empowering employees to bring their authentic selves. The my Wellbeing Framework supports the health and lifestyle of team members physically and mentally.

Encouragement to Apply

Applicants who believe they are suitable but may not meet all qualifications are encouraged to apply and begin their journey with the company.