Front Desk Receptionist

About Minerva Coffee Shop

Minerva Coffee Shop is a reputable hospitality brand situated in India, widely recognized for offering high-quality coffee alongside a diverse range of food and beverages. The organization prides itself on fostering a warm and inviting atmosphere for customers, making it a favored spot for casual gatherings and meetings. The company’s culture promotes respectful interaction and teamwork, encouraging employees to deliver attentive and friendly service. For those passionate about hospitality and café operations, Minerva Coffee Shop provides avenues for career growth within the sector.

Role Overview

This full-time, on-site position is based in Bengaluru and involves managing front desk activities at Minerva Coffee Shop. The Front Desk Receptionist is responsible for welcoming guests, handling bookings or waitlists, and providing detailed information about menu selections and services. The role includes managing incoming calls, addressing customer questions, and liaising with the serving team to ensure efficient guest service.

Key Duties

• Greeting patrons warmly and assisting with reservations or waitlisting.
• Answering phone calls and managing customer inquiries professionally.
• Coordinating with serving staff to facilitate smooth guest flow.
• Performing clerical tasks such as maintaining records and processing billing questions.
• Assisting with cash or card transactions as needed.
• Keeping the reception area tidy and well-organized.
• Supporting the handling of customer feedback and resolving issues effectively.

Qualification Requirements

• Excellent customer service aptitude with courteous and professional guest interaction skills.
• Proficient communication skills, including fluency in spoken English and local languages as necessary.
• Familiarity with receptionist responsibilities and telephone etiquette, including call management and directing inquiries.
• Basic clerical competencies like record maintenance, handling forms, and use of reservation or point-of-sale systems.
• Ability to multitask and maintain order in a fast-paced environment.
• Basic computer knowledge, including email usage and standard office software applications.
• Previous experience in hospitality, retail, or front desk functions is an advantage but not essential.
• Dependability regarding attendance, flexibility in scheduling shifts, and a friendly, professional demeanor.

Additional Information

Interested applicants are encouraged to submit their updated CV, recent photographs, and salary expectations via email to the relevant contacts provided by the company.