Front Desk Executive

About the Company

OliOli® began as a pioneering children’s museum focused on open-ended discovery and playful learning through immersive gallery experiences. The company is now introducing Hoppi®, a new family play destination set to open in a mall in Abu Dhabi.

Hoppi® is being created for children aged 2 to 8, blending energetic physical play with interactive, hands-on exhibit areas. The goal is to offer children a place to imagine, explore, and enjoy themselves, while giving parents a safe, warm, and engaging environment.

The founders describe Hoppi® as a dream built around helping children become happier, more creative, imaginative, informed, inspired, aware, balanced, and delighted.

Role Summary

The Front Desk Executive will be the first person guests meet and will help create memorable experiences for children and families. This role includes welcoming visitors, supporting front-desk operations, sharing information, handling ticket sales, and answering phone enquiries. The focus is on offering every guest a thoughtful, professional, empathetic, and cheerful experience.

Key Responsibilities

• Represent the Hoppi® brand at the front desk and help ensure every visitor interaction is welcoming, culturally respectful, inclusive, and memorable.
• Stay informed about Hoppi® attractions, promotions, campaigns, and events, and explain them clearly and confidently to guests.
• Greet and guide visitors with courtesy, helping them understand the venue, exhibit zones, and program offerings.
• Deliver strong guest service by anticipating visitor needs and supporting their journey through the venue.
• Help build a positive, team-focused, visitor-first culture.
• Address guest questions and complaints, and work to resolve concerns in a calm and friendly manner.
• Gather visitor feedback and suggestions and share them appropriately.
• Observe and report visitor patterns and trends.
• Answer incoming calls, respond positively to enquiries and concerns, and route questions to the right team member when needed.
• Sell Hoppi® merchandise to visitors.
• Maintain stock levels and front-office supply inventory.
• Process cash from ticket sales and manage card payments accurately and smoothly.
• Carry out daily opening and closing tasks.
• Help maintain a safe environment for all guests, especially children.
• Follow all Hoppi® policies and procedures.
• Support visitors during incidents or emergency situations.
• Take part in training and be ready to carry out emergency procedures such as fire evacuation and accident reporting.
• Work with colleagues to support special events and programs that strengthen Hoppi®’s community presence.
• Take on other assigned duties, projects, and activities that support Hoppi®’s goals.

Requirements

• Availability to work on weekends and public holidays.
• Prior advanced coursework or experience in customer service, family learning, or retail operations is preferred.
• Background working with young children aged 1 to 10 and their families in recreational settings, after-school programs, or classrooms.
• Strong communication ability and comfort interacting positively with children, adults, and large groups.
• Experience in a busy, high-traffic environment.
• Ability to work effectively with people from diverse backgrounds.
• Very good command of English; Arabic is an advantage.
• Self-driven, proactive, and comfortable in a collaborative team setting.
• Positive energy, patience, empathy, courtesy, and respect for diversity.
• Genuine interest in working with children and families.
• Flexibility to handle a range of responsibilities.

Perks and Benefits

• Opportunities for internal growth and professional development.
• A diverse and welcoming team environment.
• Employee discounts on Hoppi® products.
• Regular team socials and outings.
• Employee referral program.

Additional Information

This is an on-site full-time position based in Abu Dhabi, UAE.

The role involves guest-facing work in a family entertainment setting and may require handling cash, cards, merchandise sales, inventory, safety support, and emergency response procedures.

No salary, opening count, application deadline, or start date was specified in the source.