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- Posted
- 5 часов назад
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Job description
About Hypotenuse AI
Hypotenuse AI is reshaping ecommerce brand operations by integrating AI to streamline product data management and workflow automation. Traditional ecommerce systems have been cumbersome and slow, but Hypotenuse AI enables brands to store product data efficiently while AI agents enrich missing details, enhance product images, and generate content. We serve leading global brands such as Crunchyroll, Billabong, and prominent department stores across North America. Our company is supported by renowned investors including Y Combinator and January Capital.
Role Overview
This position is designed for highly motivated individuals ready for a challenging, fast-paced environment requiring dedication and an eagerness to learn quickly. Working directly with executives from Fortune 500 companies, you will collaborate within a driven, cooperative team.
The role uniquely combines customer success, product architecture, and process management. Responsibilities involve customer onboarding, designing workflows and features, product expertise, operational process creation using AI, and contributing to new product feature development. You may also be required to travel, typically in the US, to engage with customers in person.
Key Responsibilities
- Manage end-to-end customer onboarding including expectation setting, workflow and feature design, implementation oversight, user education, and relationship management.
- Develop deep product knowledge to optimize customer workflows and influence product development.
- Design and operate customer-related systems and AI-driven processes.
- Contribute to iterative product feature design and enhancements.
- Participate in occasional travel to meet clients.
Who You Are
- Driven by impact and outcome over bureaucracy.
- Motivated by customer interaction and innovative problem-solving in AI and ecommerce.
- Ambitious with a strong desire for rapid personal and professional growth, possibly aiming for entrepreneurship.
Required Qualifications & Attributes
- Product-centric mindset with logical thinking, empathy for customers, and a strong sense of user experience (UX).
- High energy and commitment to excellence, unwilling to settle for mediocrity.
- Adaptable, quick learner with curiosity about AI technologies and comfortable navigating ambiguity with limited resources.
- Excellent written and verbal communication skills capable of simplifying complex subjects.
- Highly organized with the ability to manage multiple priorities and maintain attention to detail.
- Familiarity with AI concepts including model evaluation, datasets, and understanding of large language models (LLMs); actual model building is not required.
Additional Information
- Flexibility to work across various time zones, particularly US-based customers.
- Willingness to travel or relocate abroad for work.
Not Suitable For
- Individuals seeking a traditional Product Manager role focused solely on managing engineering teams.
- Applicants looking for a customer success position restricted to relationship maintenance and renewals without technical involvement.
- Those preferring rigid, instruction-heavy environments without ambiguity.
- Candidates interested in predominantly strategic or consulting roles without hands-on execution.