External Communications Coordinator

About the Role

Macy’s is seeking an External Communications Coordinator to support the company’s external communications function. This role partners with senior communications leaders to deliver brand storytelling, media outreach, and reporting that reinforce business priorities, leadership visibility, and the company’s broader brand and corporate message.

What You’ll Handle

• Assist with brand and corporate communication efforts tied to campaigns, collaborations, product launches, events, and cross-functional initiatives.
• Prepare and polish press releases, executive remarks, key messages, briefing notes, media lists, and FAQs.
• Help organize executive media opportunities by supporting pitch outreach, interview prep, briefing content, logistics, and on-site coordination.
• Contribute to operational support tasks such as budget tracking, purchase order creation, invoice handling, vendor coordination, internal updates, routine reporting, media database upkeep, media list management, and media website maintenance.
• Track and analyze media coverage related to brand and corporate announcements, then compile monitoring reports and project or quarterly summaries.
• Help produce and circulate the daily enterprise media report for senior leadership across Macy’s, Inc.
• Provide on-site support for major brand and signature events, including Macy’s Flower Show, Macy’s 4th of July Fireworks, Macy’s Thanksgiving Day Parade, and Black Friday; this requires availability during nights, mornings, weekends, and national holidays.
• Promote a workplace culture built on respect and inclusion that supports strong relationships and genuine connection with colleagues, customers, and communities.
• Maintain team calendars, milestone trackers, leadership meeting schedules, planning documents, editorial calendars, reporting tools, and shared resources.
• Work day to day with external PR agencies, vendors, and brand partners by preparing media briefs, tracking deliverables, and keeping deadlines on course.
• Assist with select corporate and financial communications tasks, including media monitoring, coverage tracking, post-announcement recaps, and reporting on company updates and business milestones.
• Collaborate with Corporate Communications to ensure brand and product stories align with Macy’s larger business priorities, leadership visibility goals, and corporate narrative.
• Take on additional related duties as assigned.

Skills and Experience Needed

You should bring strong writing and editing ability, a solid understanding of media relations, and excellent organization. The role calls for someone who can handle multiple priorities, work well with senior stakeholders and cross-functional teams, and turn media results into concise takeaways and recommendations. Comfort with Microsoft Office, media monitoring tools such as Muck Rack, Cision, Meltwater, or Critical Mention, plus Canva, SquareSpace, and social channels is also important.

Candidate Profile

• A bachelor’s degree or equivalent practical experience in a related area is preferred.
• About 1 to 3 years of experience in communications, public relations, journalism, or a similar field is expected; internships count toward this experience.
• Retail experience would be an advantage.
• The job includes work that requires communication, collaboration, and regular use of office and computer systems, along with the ability to review written and digital information and move around the work environment as needed.
• You must be able to work a flexible schedule based on department and business needs, including regular travel to the Herald Square offices.
• Occasional travel for local and national events and media opportunities is also required.

Benefits and Additional Details

Macy’s offers a competitive pay and benefits package within a dynamic, inclusive environment. Benefits highlighted in the posting include comprehensive health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. The company also mentions career growth through continuous learning and leadership development, Colleague Resource Groups, and volunteer opportunities.

Additional benefits listed include merchandise discounts, performance-based incentives, annual merit review, an Employee Assistance Program with mental health counseling plus legal and financial advice, and tuition reimbursement. The posting also notes that performance-based incentives or bonuses may be available, along with 401(k), medical, vision, dental, life, and disability insurance options, PTO accruals, holidays, and other benefits. Eligibility for some benefits may depend on location, job level, classification, and length of employment.

This role is identified under CORP00. Macy’s states that the job description may be updated at any time and that the company is an Equal Opportunity Employer committed to diversity and inclusion.

About Macy’s

Macy’s describes itself as a company built on a long-running story of innovation, tradition, memorable customer experiences, and major cultural events. The organization invites applicants to join in continuing that story through work that supports customers, operations, online shopping, merchandise, and iconic events.