Employment Support Specialist

About the Role

The Employment Support Specialist position at Achev is a pivotal role dedicated to assisting individuals, including newcomers and diverse Canadian populations, in achieving sustainable employment. Achev, a respected organization with over 30 years of service in the Greater Toronto Area, offers multifaceted employment, youth, and language programs designed to empower clients and strengthen communities. The Employment Support Specialist operates within the Integrated Employment Services (IES) program to deliver personalized guidance and assistance related to career development, job search strategies, and long-term employment stability.

Key Responsibilities

• Guide individuals through well-structured and tailored job search processes in both group and one-on-one settings.
• Facilitate career exploration sessions helping clients identify interests, skills, education, and experience aligned with career objectives.
• Conduct orientations outlining employer expectations, Canadian workplace culture, and employee rights and responsibilities.
• Offer coaching and counselling on life skills supporting employment success.
• Assist clients in disclosing disabilities relevant to employment participation and advise on appropriate accommodations.
• Support development of job search tools including resumes, applications, and interview preparation techniques.
• Provide insights on education, training options, and up-to-date labour market information.
• Evaluate client qualifications relative to job requirements and assist with professional accreditation and prior learning assessments.
• Deliver mentoring and coaching support throughout the job search and retention phases.
• Facilitate referrals to complementary services such as education and training programs.
• Develop and provide itinerant employment services to new and existing partners within local areas.
• Maintain current knowledge of local labour markets, community resources, and referral procedures.
• Utilize multiple case management and internal data systems (EOIS; Service System Manager; OneClient; CETRA) for client tracking, follow-up, and documentation.
• Maintain detailed case notes, recording client progress towards individualized employment action plans and outcomes.
• Provide assistance in resource and information functions and adapt services for remote delivery as needed.

Qualifications and Experience

• University degree or college diploma in a related field.
• At least 1-2 years’ experience in employment service roles delivering outcome-based programs.
• Proficiency with the Ministry of Labour, Training and Skills Development (MLTSD) Case Management System, EOIS CaMS.
• Knowledge of ministry programs such as Better Jobs Ontario and their regulatory guidelines.
• Two or more years’ experience in job search, placement, incentives, job retention, coaching, or mentoring.
• Experience conducting job search sessions in group settings for adult learners utilizing current techniques and assessment tools.
• Ability to quickly adopt new technological tools, including Achev’s CETRA data management system.
• In-depth understanding of labour market information, job search strategies, recruitment, and community resources.
• Demonstrated success working with diverse populations including adults, youth, and newcomers with varied needs.
• Strong interpersonal, communication, and team collaboration skills.
• Capacity to work in a fast-paced, results-driven environment with organizational flexibility.
• Superior time management and advanced computer literacy in Microsoft Office suite and online employment resources.
• Fluency in English and French is required; knowledge of additional languages is advantageous.
• Certification or ability to administer and interpret psychological and personality assessments (e.g., Level B tests, Personality Dimensions, MBTI) is considered a plus.
• Willingness and ability to work evenings, weekends, or split shifts as necessary.

Additional Information

• This is a full-time temporary position starting July 27, 2026, and ending March 31, 2027.
• The salary is fixed at 55827 Canadian dollars annually.
• Work involves participation in a remote delivery model when required.
• The employer fosters a diverse, inclusive work environment and encourages applications from minority, Indigenous, LGBTQ+, and persons with disabilities.
• All employment decisions involve human review despite AI-assisted screening.