Director of Learning & Development

Overview

The Director of Learning & Development at HSO US is responsible for leading comprehensive talent development initiatives, performance and leadership development strategies, and career progression programs. This role closely collaborates with HR Business Partners, business heads, global talent and AI enablement teams, and HR leadership to synchronize people strategies with business goals across all service lines.

Primary Responsibilities

• Formulate and execute a forward-thinking learning and development strategy aligned with organizational goals and workforce needs.
• Design and implement scalable training programs covering technical, professional, leadership, and role-specific growth.
• Coordinate closely with internal academies, subject matter experts, business leaders, and vendors to deliver impactful training experiences.
• Manage the HSO US Masterclass curriculum, including scheduling, trainer coordination, facilitator preparation, and ensuring program quality and cohesion.
• Provide timely access to relevant learning materials supporting career advancement and organizational priorities.
• Regularly update learning pathways based on feedback, business evolution, and outcomes.
• Collaborate with HRBPs to educate employees on career frameworks and competency models guiding growth and promotions.

• Refine the performance management process by overseeing goal setting, evaluations, calibration, and manager enablement to enhance organizational effectiveness.
• Guide HRBPs and managers through performance review cycles ensuring clarity and accountability.
• Identify top talent and skill gaps to initiate targeted development such as mentoring and stretch assignments.
• Advocate for performance practices that nurture growth, accountability, recognition, and meaningful feedback.
• Develop career pathways to facilitate employee growth and internal mobility.
• Create and distribute learning resources enabling managers to support career discussions and developmental feedback effectively.

• Integrate leadership development frameworks into talent acquisition, onboarding, performance reviews, promotions, compensation, and succession planning.
• Collaborate with HRBPs and leaders to recognize high performers and successor candidates.
• Develop personalized growth plans for high-potential employees aligned with future organizational needs.
• Oversee talent review sessions ensuring visibility and appropriate development of high-potential employees.
• Track leadership pipeline health and succession readiness to support future growth.

• Work with service line heads to sync training and performance efforts with business objectives.
• Coordinate with Resource Management and Talent Acquisition on workforce planning and skill development.
• Maintain regular communications with senior HR and executive leaders on talent development status and challenges.
• Provide updates on quarterly performance review outcomes and related commitments.
• Lead initiatives supporting Microsoft AI Partner Program skilling, collaborating with global AI capability leaders.
• Support adoption and reporting improvements for Microsoft learning initiatives and platforms, including ESI, LevelUp, Titan Skilling Academy, and Partner Center.
• Include AI capability expectations within core talent and workforce management processes.

• Develop metrics to measure effectiveness of learning, talent development, performance management, leadership programs, and AI capabilities.
• Monitor relevant data such as training completion, performance, engagement, retention, and AI proficiency.
• Provide detailed reports on program impacts and return on investment.
• Continuously refine programs based on feedback, trends, and best practices.
• Ensure adherence to mandatory training and facilitate policy rollouts.

Ideal Candidate Profile

• Builds strong, trustworthy relationships across leadership and employees through consistent professionalism and reliability.
• Handles sensitive discussions with empathy, discretion, and tact.
• Balances strategic vision with operational execution in fast-paced professional services settings.
• Applies HR policies consistently with real-world adaptability.
• Analyzes workforce data to anticipate issues and deliver solutions.
• Effectively prioritizes multiple tasks with keen attention to detail and problem-solving skills.
• Collaborates cross-functionally to achieve aligned talent outcomes.
• Maintains integrity and accountability managing confidential, complex employee matters.

Qualifications

• Bachelor’s degree in HR, Organizational Development, Learning & Development, Business, Education, or related fields required; Master’s degree preferred.
• Minimum ten years of progressive responsibility in L&D, talent development, organizational development, HR business partnership, or related HR leadership roles.
• Demonstrated success in establishing and delivering learning strategies, leadership programs, career development resources, and scalable training aligned with business goals.
• Extensive experience managing performance management, including goal-setting, reviews, calibration, talent development, and coaching for managers.
• Proven capability in talent review, succession planning, high-potential identification, and development planning.
• Experience leading, coaching, or mentoring HRBPs, L&D, or HR teams.
• Background in professional services organizations, preferably consulting, technology services, systems integration, or as Microsoft partners.
• Familiarity with Microsoft channel and technologies such as Dynamics 365, Data & AI, Power Platform, Azure.
• Strong partnership and communication skills with senior leaders to align talent and workforce priorities.
• Analytical approach using data and metrics for program assessment and enhancement.
• Experience with performance management systems required; prior use of PerformYard is advantageous.

Compensation and Benefits

HSO provides competitive salaries and a comprehensive benefits package emphasizing health, flexibility, and long-term career success. Benefits include generous paid leave, medical, dental, vision coverage, flexible spending accounts, health reimbursement accounts, and a 401(k) plan with company matching contributions. Employees enjoy working alongside collaborative and driven professionals in a growing and dynamic services environment.

Equal Opportunity Employer

HSO is committed to equal employment opportunities for all qualified candidates.