Desktop Support Specialist

About the Role

Invicta Software is looking for a committed Desktop Support Specialist to join its energetic IT team. This position plays a vital role in delivering prompt and efficient technical support to our staff, ensuring smooth operational workflows and an uninterrupted technology experience throughout the company.

As the initial point of contact for IT issues, you will be responsible for diagnosing and fixing problems related to hardware, software, and network connectivity, which helps maintain high productivity and user satisfaction.

Key Objectives and Responsibilities

• Deliver timely and professional desktop support to company end-users.
• Troubleshoot, resolve, and document problems involving desktops, laptops, peripherals, and software applications.
• Work collaboratively with other IT team members to enhance support protocols and manage technology deployments.
• Respond to technical support requests via phone, email, or in-person for hardware, software, and connectivity issues.
• Install, configure, and maintain computer systems, including operating systems and software applications.
• Address and repair issues related to printers, scanners, and other peripheral devices.
• Manage user accounts by assisting with password resets and setting access permissions.
• Accurately record incidents and remediation steps in the ticketing system.
• Liaise with vendors and escalate complicated issues to senior IT personnel when needed.
• Participate in IT projects such as hardware deployments, software updates, and ensuring compliance with security policies.
• Keep internal knowledge base current and contribute to enhancing support processes.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related discipline is preferred.
• Minimum of 2 years of proven experience in desktop or technical support roles.
• Strong familiarity with Windows and macOS operating systems.
• Experience using Microsoft Office Suite, Active Directory, and typical enterprise software.
• Basic networking knowledge including TCP/IP, DHCP, and VPN concepts.
• Excellent analytical and problem-solving abilities, able to work well under pressure.
• Effective communication skills with a customer-oriented approach.
• Certifications like CompTIA A+, Microsoft Certified Professional, or equivalents are an advantage.

Benefits

• Competitive salary along with performance-related bonuses.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement savings plan including company matching.
• Generous paid leave and recognized holidays.
• Opportunities for professional growth and support for certification achievements.
• A collaborative and inclusive workplace culture.
• Access to cutting-edge tools and technology.