Customer Success Associate - Voice Process | Gurugram

Job Overview

We are seeking skilled Customer Success Associates to join our voice-based customer service team. This position requires delivering superior customer care while identifying opportunities to promote and sell relevant services and products. Candidates should thrive in a target-oriented environment and display excellent communication and customer management abilities.

Key Responsibilities

• Manage customer inquiries via phone and chat platforms effectively.
• Provide outstanding customer support while upholding quality standards.
• Recognize customer requirements and suggest appropriate products or services.
• Meet monthly upselling and performance objectives.
• Resolve customer issues promptly and professionally.
• Keep precise records of customer interactions and data.
• Adhere to company policies, regulatory compliance, and process guidelines.
• Collaborate with team members to meet organizational targets.

Eligibility Criteria

• Must hold a graduation degree.
• At least one year of experience in customer service roles such as BPO, contact centers, voice or chat support.
• Preference for candidates with experience in upselling, cross-selling or sales-oriented customer interactions.
• Proficient communication skills in English at C1 level or higher.
• Ability to work in rotating shifts including 24x7 coverage.
• Willingness to work onsite from the Gurugram office.
• Immediate availability to join is required.

Salary and Benefits

• Monthly in-hand salary between ₹32,000 and ₹33,000.
• Performance-based incentives to reward exceptional results.
• Provision of two-way cab transportation based on location eligibility.
• Opportunity to be part of a renowned global customer experience organization.
• A performance-driven workplace offering professional growth and career advancement.

Additional Information

Interested candidates can contact Simran at 92170 10885 to schedule an interview.