Customer Service - Trade Sales Representative

Company Overview

For nearly three decades, Jaybro has served as a dependable supplier for the infrastructure and construction sectors throughout Australia and New Zealand. The company excels by offering expert guidance, fast delivery, quality products, and overall excellent service, simplifying processes for infrastructure contractors.

Jaybro is supported by knowledgeable teams specializing in safety, hardware, fencing, civil consumables, geosynthetics, and underground utilities, ensuring trusted solutions at every stage. The organization prioritizes employee development and fosters an inclusive and positive workplace, celebrated as a Great Place to Work® for five straight years and holding a #5 ranking in Australia's Best Workplaces List 2024 for medium enterprises.

Role Overview

This permanent, Monday-to-Friday position from 7:30 AM to 4:00 PM involves joining an enthusiastic, seasoned team focused on delivering outstanding customer service and specialist product guidance. Key duties include overseeing inbound customer communications, handling orders and quotes, following up proactively on sales prospects, and cultivating strong relationships to expand existing accounts. This role provides an excellent chance to broaden your product knowledge, refine your sales expertise, and positively influence both customer satisfaction and business growth.

Key Responsibilities

• Respond effectively to inbound phone, email, and trade counter enquiries, ensuring superior customer service and boosting sales.
• Enhance sales figures by customer follow-ups, account expansion, outbound prospecting, and promotional activities.
• Generate quotes, process purchase orders, and manage sales opportunities using Salesforce, SAP, and associated platforms.
• Develop solid customer relationships, offer knowledgeable product advice, and identify opportunities for cross-selling and upselling.
• Coordinate closely with sales, warehouse, and logistics teams for accurate order fulfillment and excellent customer experiences.
• Assist warehouse staff with picking and packing orders as needed.

Candidate Requirements

• Verified background in customer service and sales, including experience handling inbound and outbound calls as well as upselling techniques.
• Excellent communication and relationship management capabilities.
• Detail-oriented with strong organizational skills.
• Able to prioritize tasks and excel in a dynamic, fast-paced setting.
• Proficiency with Microsoft Office, CRM software, and ERP systems like SAP, plus a readiness to learn new technology.
• Possession of a forklift license is advantageous for supporting operations.

Additional Information

Applicants might be asked to undertake an online assessment as part of Jaybro’s hiring process. Pre-employment medical and national criminal record checks are mandatory.

Perks and Benefits

• Work within a certified Great Place to Work® featuring a positive, high-achieving, and supportive atmosphere.
• Receive a competitive salary supplemented by a Profit Share Scheme, allowing employees to partake in company success.
• Opportunity to advance your career with continual training, development, and genuine promotion possibilities.
• Access recognition and reward programs through the ELEVATE platform.
• Benefit from initiatives supporting well-being including the Elevate Wellbeing program and the Employee Assistance Program (UPRISE).

Equal Opportunity

Jaybro is dedicated to diversity and inclusion, striving to maintain a welcoming environment for all members of the workforce.