Customer Service Specialist

About OSUS

Founded in 2006 in Riyadh, OSUS has been committed to pioneering innovative commercial, residential, and mixed-use real estate projects. The company focuses on integrating modern technologies and thoughtful designs to create vibrant, multi-functional urban environments that blend residential, commercial, and entertainment spaces. Inspired by Saudi Arabia's Vision 2030, OSUS aims to reshape city living and working by delivering projects that support community growth and align with future urban lifestyles.

Key Responsibilities

• Contribute to formulating and executing strategic plans for customer experience and customer service aligned with company goals.
• Implement customer service approaches to engage effectively with clients through various communication channels, ensuring services meet customer expectations.
• Handle customer inquiries and complaints by preparing timely responses, analyzing performance, recommending solutions, and addressing root causes to minimize recurring issues.
• Guarantee the efficiency and currency of all communication platforms and that customer interactions occur professionally with high-quality standards.
• Gather customer feedback throughout the purchasing process to confirm satisfaction and service quality.
• Assist in creating and executing comprehensive customer experience strategies aimed at acquiring new customers, retaining existing ones, and achieving growth targets.
• Collaborate with marketing and other departments by sharing customer feedback to support brand development and campaigns.
• Build solid customer relationships by providing excellent service, resolving issues, monitoring experiences, and addressing areas needing improvement.
• Perform additional assignments as directed by the line manager within the scope of the role.

Qualifications and Experience

• A Bachelor's degree or Diploma in Business Administration, Marketing, or an equivalent field is required.
• Proficiency in Microsoft Office applications.
• Previous experience in customer interaction roles.
• Strong skills in reading, analysis, and effective communication.