Customer Service Representative - Print Production - Seasonal Remote Role

Role Overview

This seasonal remote position, active from September to December 2026, is designed for candidates residing in specific U.S. states (AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI). The role focuses on delivering exemplary customer support and print quality resolution to ensure customers receive flawless products.

Key Responsibilities

• Handle inbound communications via calls, emails, and chats, resolving customer issues with empathy and according to company protocols.
• Serve as the primary specialist for live interactions, predominantly phone support, guiding customers through order replacements swiftly and accurately.
• Assess incoming requests to distinguish between internal errors and customer-initiated changes, documenting each case meticulously at intake.
• Utilize Adobe Illustrator and Photoshop to examine design files for print issues, performing proofreading and file edits as necessary.
• Collaborate across departments to ensure smooth handoffs from general support to print quality teams.
• Maintain detailed technical records in Salesforce to identify trends and recurring design or print problems.
• Prepare and document replacement orders precisely so the Processing Team can execute them without delay, aligning with Print Quality team standards.

Candidate Profile

• Capable of efficiently resolving customer concerns and multitasking in a dynamic, high-volume environment while maintaining composure during real-time troubleshooting.
• Skilled at communicating product constraints and turning challenging experiences into positive outcomes.
• Committed to quality and accuracy, even under fast-paced conditions.
• Proactive in resolving issues on first contact and continuously seeking to improve intake and triage workflows.
• Adaptive to changing priorities during peak seasonal volumes.

Required Qualifications and Skills

• Strong verbal and written communication skills with the ability to tailor tone to live interactions.
• Proficiency with Adobe Creative Suite, including Illustrator, Photoshop, Acrobat Pro, and a plus for Lightroom.
• Analytical mindset enabling rapid resolution of complex print and design challenges.
• Familiarity with Salesforce Lightning and Google Suite productivity tools.
• Experience working collaboratively within remote teams and openness to feedback.
• Availability to work schedules including at least one weekend day.

Compensation Details

Payment is hourly, based on geographic location within four tiers. Examples include:

• Geo 2 locations such as Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR pay $20.32/hour.
• Geo 3 locations including other specified states pay $18.65/hour.

Additional Information

The company verifies candidate identity during interview preparation for security and fairness and reserves rights to withdraw candidates for misrepresentation. Artificial intelligence technologies are utilized to assist hiring decisions but do not replace human judgement. The company champions diversity, equity, and inclusion, and participates in the E-Verify program.

Location Requirements

Candidates must reside in one of the listed eligible states to qualify for this seasonal remote role.

About the Company

Minted is an artist-driven marketplace dedicated to connecting independent artists with customers worldwide. They foster creativity and community, thriving on unique design, and reach millions of homes globally with diverse art, stationery, and textiles products.